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Renewals Maintenance Specialist job in Norcross at Converge Technology Solutions

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Renewals Maintenance Specialist at Converge Technology Solutions

Renewals Maintenance Specialist

Converge Technology Solutions Norcross, GA Full Time

Objectives of this Role: 

As Our Renewals Maintenance Specialist, you will be responsible for:

  • Quoting Maintenance Renewals for various Manufacturers - 90 days prior to expiration
  • Quoting Cisco Smartnet Contracts using Cisco’s CCW-R Quoting Tool
  • All revisions of quotes
  • Quoting Takeover business
  • Handling requests for new maintenance quotes
  • Assist sales on customer calls to review renewal opportunity
  • Handling maintenance questions from sales team and other internal departments
  • Cancellation and Credit requests
  • Manage our existing Cisco Smartnet contracts in Cisco’s CCW-R tool.
  • Management of customer access to Cisco Smartnet Contracts
  • Basic understanding of all manufacturer products we sell

Skills and Qualifications:

  1. Analytical
  2. High attention to detail and accuracy
  3. Problem Solving Skills
  4. Able to multi-task and stay organized in a fast paced sales environment
  5. Must be sales and customer service oriented.
  6. Team-oriented
  7. Excellent written and verbal communications skills
  8. Must have the ability to prioritize and work within a deadline
  9. Proficient with Microsoft Excel

Recommended Skills

  • Service Orientation
  • Management
  • Multitasking
  • Attention To Detail
  • Customer Service
  • Sales
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Job ID: 0XJ5031415

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