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NH Solar Activation Coordinator at Sunpower

NH Solar Activation Coordinator

Sunpower Austin, TX Full-Time

Do you want to change the world? We do, too.
Solar penetration is less than 1%, but just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to change the way energy is produced, distributed and consumed, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a solar energy solutions company with a rich heritage of pioneering the best solar technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency, and performance. SunPower offers the only solar + storage solution designed and warranted by one company that gives customers control over electricity consumption. Through design, installation, maintenance, and monitoring, SunPower provides its world-class solar solutions to residential and commercial customers across the U.S.
SunPower is changing the way our world is powered every day with a brilliant, passionate, and driven team of more than 2,500 in North America and the Philippines. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. SunPower welcomes the forward thinkers, the future savers of the world, the freedom chasers and all those demanding better, cleaner energy.

Summary of Role:

The focus of this role is to provide excellent customer service in helping homeowners activate their new home’s solar system. It is vital for our Interconnection Coordinators to educate homebuyers on the solar activation timeline and obtain the required signed applications so that new home buyers’ have a streamlined experience with SunPower. You will be responsible for setting proper expectations with homeowners on the solar that comes with their new home and initiating the solar activation process, which includes collecting the new homeowner’s utility account info and signed utility solar applications. Having a customer service mindset will be vital when working with internal and external representatives.

Essential Duties & Responsibilities:

  • Maintain high-end customer satisfaction in your homeowner interaction and communication
  • Capture all customer-related data into SalesForce (CRM) and record all action taken in your communication
  • Superb organization skills to stay on top of a high-volume pipeline of 80-100+ homeowners you are communicating with at any given time
  • Interact with homeowners through inbound/outbound calls, web chat and email to collect signed utility solar applications and set timeline expectations for system activation
  • Exceed service level agreements while working in a fast-paced environment
  • Develop as a subject matter expert on the solar and new home building industry and on SunPower products

Minimum Qualifications:

  • Associates degree and 4+ years related customer service experience or equivalent combination of education and years of related experience
  • Strong communication skills both written and verbal
  • Strong computer skills, including strength in MS Word, Excel and PowerPoint
  • Ability to handle high inbound and outbound call volume
  • Comfortable with customer engagement
  • Highly organized and able to multi-task on the job

Preferred Qualifications:

  • Experience with Salesforce
  • Knowledge of solar and leased services
  • Desire to learn and improve
  • Naturally curious

Physical Demands and Working Conditions:

  • Able to work upright and stationary and/or standing for working hours
  • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable method
  • Able to position and move objects up to 10 pounds
  • Able to use and learn standard office equipment and technology with proficiency
  • The position requires travel with potential of overnight stays between assigned facilities and various locations within the community (less than or equal to 10% travel)
  • Day to day work is completed in the office at personal computer M-F, first shift hours
  • Ambient noise level is usually quiet, consisting of normal conversations, business machines, telephones, but occasionally may be above average for portions of the business day

Note: This job description does not contain a comprehensive listing of activities required of the employee for this job.

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

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Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: [ Email address blocked ] . Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.


Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

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