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M4468s6fy7k5b81jhb0

Senior Application Support Engineer

The Judge Group Milton Full-Time
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ROLE/RESPONSIBILITIES

 Senior Application Support Engineer to administer and maintain the underlying application and database infrastructure. Our DevOps team is responsible for building infrastructure tools, automating the system/application deployment pipeline, and working with development teams to identify and remediate pre/production issues. This is a great opportunity to take a prominent role in a small company that will likely lead to a lot of growth for the right candidate.

•             Engage with the product at every stage, from design, through testing and then into production and support.

•             Support the business in delivering a world-class customer experience to our partners around the world by ensuring maximum operability of our systems.

•             Uptime, response time and customer responsiveness are paramount.

On any given day, a non-exhaustive sample of what you might do could be:

•             Set-up application alerts & put additional monitors in place for the application (not network or database alerts/monitoring – application specific)

•             Look at alerts & dive into the application and troubleshoot issues to pinpoint if it’s a database problem, networking problem, etc.

•             Test application to ensure it is functional and troubleshooting production impacting issues

•             Troubleshoot pre-production environment / application issues

•             Build and maintain a catalog of all production related defects / bugs / enhancements

•             Work with ETL data, and design imports and exports

•             Create and/or modify procedures and system processes

•             Gather business requirements for internal projects and/or customer needs

•             Document key IT system processes and procedures for future reference and general knowledge

•             Work with the development team on user stories, including acceptance testing

REQUIRED SKILLS/EXPERIENCE:

•             Bachelor’s degree in Software Engineering, Computer Science or a related field or the foreign equivalent, and 5 years of progressively responsible post-baccalaureate relevant work experience.

•             5+ years of experience managing a production Windows and Linux environment

•             3+ years of heavy scripting (Powershell or PHP), and/or application development in .NET

•             Solid understanding of relational database concepts and 2+ years experience with Microsoft SQL Server

•             Experience operating in a 24/7 on-call support role focused on maintaining high system availability

•             Experience in resolving day-to-day support issues, ensuring effective and timely resolution of issues in production environment, troubleshooting internal customer related issues, and managing customer relationships

•             Experience with non-relational databases and key-value stores (MongoDB, CouchDB, Cassandra, Riak, Redis, Memcached) is preferable

•             Strong understanding of TCP/IP networking concepts and major protocols

•             Strong understanding of tiered security concepts (network, OS, application)

•             Experience with open-source monitoring solutions (Nagios, WhatsUp Gold, Dynatrace, Ganglia, Sensu, Graphite, Zenoss)

•             Experience with Git and/or Subversion.

•             Managing support incidents and providing analysis and statistics showing application health as well as support performance

•             Support on-going development efforts by performing QA duties as required

•             Able to work with minimal supervision

•             Ability to meet strict deadlines within a very fluid work environment

 

Skills required

Help Desk
Desktop Support
Installations (Computer Systems)
A+ Certification
Active Directory
Server Supported Gaming
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Job ID: 576753

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The Judge Group is a privately owned, leading professional services firm with nearly 50 years of experience in providing technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, and India. The Judge Group serves more than 47 Fortune 100 companies and is responsible for 7,000 professionals on assignment annually across a wide range of industries.

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