Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Contact Center Representative (Office and Administrative Support) jobs in Fairfax, VA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Contact Center Agent

Solis • Fairfax, VA

Posted 2 months ago

Job Snapshot

Full-Time
Healthcare - Health Services
Customer Service, Health Care

Job Description

At Washington Radiology, our service-based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

If you would like to join a dynamic team dedicated to best-in-class quality and service excellence, we would like to speak with you.

The Contact Center Agent is responsible for starting the Washington Radiology relationship, gathering information, scheduling appointments and functioning as the first point of contact for a patient and referring physicians. This position is critical to Washington Radiology; the Contact Center Agent functions as the liaison between the patient and the center by providing efficient, empathetic excellent service which impacts the profitability of the organization.

Commuter Benefit Company stipend of $175/pre-tax and post-tax deductions.

RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:

Operations

  • Answers an average of 10 inbound calls per hour; and generates an average of 12-15 outbound calls per hour.
  • Handles call in the queue within 30 seconds.
  • Adheres to medical record request process before completing the call, if applicable.
  • Follows established procedures and processes for the contact center.
  • Offers alternative scheduling options when centers dates/times are not available.

Service

  • Follows the Washington Radiology opening introduction with every customer 97% of the time.
  • Verifies patient information 97% of the time and updates as necessary.
  • Verifies source of referral 97% of the time.
  • Utilizes job aids on every call to assist in scheduling.
  • Creates the profile in the scheduling system for new patients and completes all required fields 97% of the time.
  • Verifies center information, i.e. address, date, prep instructions, etc. at the completion of call 97% of the time.
  • Logs information in the contact center program 97% of the time.
  • Attaches and verifies order received from the physician, if applicable.
  • Resolves patient/caller issues 97% of the time.
  • Maintains patient confidentiality 100% of the time.
  • Maintains productivity; ensures minimal downtime.

Team Focus

  • Adheres to attendance policy; on time for all scheduled shifts including breaks and lunches.
  • Forms strong working relationships within the team and treats each other with respect.
  • Brings problems to the attention of the supervisor; is willing to ask for help.
  • Supports supervisor with projects on an as-needed basis.
  • Attends meetings and training on an as-needed basis


SKILLS/QUALIFICATIONS:

  • Strong verbal communication and listening skills.
  • Energetic and flexible.
  • Manages multiple projects in various computer programs.
  • Well organized and detail oriented.
  • Exhibits sound judgment.
  • Identifies additional tasks to be completed and willingly assists others.
  • Strong spelling and grammar skills.
  • Strong computer skills required.
  • Type at least 40 wpm.
  • Minimum one year experience in customer service required.
  • Contact center and healthcare experience preferred.
  • Bilingual (English/Spanish) preferred.
  • College coursework preferred.
Job ID: 1397/1015
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.