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IT Help desk (DM-HelpWin)

CRG Winston-Salem, NC Full-Time
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Degree Requirement: AAS Degree or A+ cert required

Pay Rate: $18/hr

Responsibilities:

  • Provide routine IT support on hardware and software utilized by the organization. This will entail maintaining PCs, troubleshooting network connectivity, setting up new employee/contractor, and providing prompt customer service.
  • Take initial telephone or e-mail inquiries and troubleshoot appropriately.
  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
  • Log call activity
  • Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle.
  • Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or workstation.

Contact:
Category Code: JN008

 

Recommended skills

Troubleshooting (Problem Solving)
Work Order
Technical Support
Customer Service
Decision Making
Workstations
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Job ID: 4430

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CRG is a Global Provider of Executive Search, Contract Staffing, and IT Managed Services. We have a staff of 80+ and 450+ Consultants operating out of 5 Offices in the U.S. & Latin America. Established in 1994, we have successfully filled over 2,000 Searches and 10,000 Contract Engagements.

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