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Help Desk Specialist with Security Clearance at Conviso Inc

Help Desk Specialist with Security Clearance

Conviso Inc Fort Meade, MD (Onsite) Full-Time
•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
•Provide insight and support for agency-specific applications
•Respond to and triage queries via email and over the phone
•Enable and troubleshoot user accounts in multiple technical environments
•Reset user password and provide BitLocker key recovery •Remotely install software and troubleshoot hardware and software issues
•Provision user accounts; provide access to share drives, distribution lists, and group mailboxes
•Update Tickets in ServiceNow with information from both end users, other support teams, and vendors
•Have strong interpersonal communication skills
•Hold U.S DoD Secret Clearance •3+ years of customer support experience
•Education: Technical school
•Certification: CompTIA Security+

Recommended Skills

  • Bit Locker Drive Encryption
  • Comp Tia Security+
  • Customer Service
  • Interpersonal Communications
  • Problem Solving
  • Servicenow
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Job ID: 8340_6883501

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