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  • St. Augustine, FL

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Weekend On-Call Service Coordinator

Home Instead Senior Care • St. Augustine, FL

Posted 18 days ago

Job Snapshot

Degree - High School
Healthcare - Health Services
Customer Service

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Job Description

Home Instead  Senior Care in St. Augustine and Palm Coast is looking for a positive and enthusiastic team-player with a can-do attitude to assist in our scheduling department. 

Primary Responsibilities include: 
  • Reflect the core values of Hill's Home Care, Inc. and Jax Home Health, Inc. (d.b.a. an independently owned and operate Home Instead Senior Care franchise).
  • Answer each call in a friendly, professional and knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
  • Act as back-up CAREGiver support and primary contact for after hours/weekend staffing.

Secondary Responsibilities:
  • Required to work in the office.
  • Answer multiple phone lines.
  • Able to work independently and unsupervised.
  • Perform any and all other functions and responsibilities deemed necessary.
  • Customer service experience
Education/Experience Requirements:
  • High school graduation or equivalent.
  • One year of related business experience or an equivalent combination of education and work experience may be considered.
  • Must posses a valid driver's license.
Knowledge, Skills and Abilities:
  • This position must of a understanding of and uphold the policies and procedures established by Hill's Home Care, Inc, and Jax Home Heath, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.
  • Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
  • Must demonstrate discretion, integrity and fair-mindness consistent with company standards, practices, policies and procedures.
  • Ability to organize and prioritize daily, monthly and yearly work.
  • Ability to establish good working relationships with management, colleagues, the franchise owners,clients, CAREGivers and the community.
  • Ability to sit at a desk and listen effectively for long periods of time on the telephone.
  • Ability to present a professional appearance and demeanor.
  • Ability to operate office equipment.
  • Must be patient and congenial on the telephone.
  • Must have computer skills and be proficient in Word and Excel.
  • Ability to work evenings and weekends required.
  • Ability to perform duties in a professional office setting.
  • knowledge of the senior care industry.

Each Home Instead franchise is independently owned and operated.

Job ID: a2c9qnvwf64l
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