Job Description:

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

Primary responsibility is to effectively manage ongoing relationships with Employer/Payor clients in portfolio. Focus of this position is to provide excellence in customer service resulting in client success, retention, and growth of existing and new services. Directly manage a team which manages individual client accounts/Payor and may include directly managing up to two accounts. Function as a resource and mentor to Senior Account Managers on your team and across Account Management.

Client Management:

• Nurture and develop overall business relationships at highest level possible of assigned accounts.

• Establish and/or improve positive strategic relationships with clients and respective consultants.

• Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services.

• Understand and report up to date financial standing of all services and overall portfolio performance.

• Conduct formal periodic review meetings with client(s) to: review performance; surface any threats and opportunities; discuss new ideas and solutions.

• Supporting AM in initial handoff process from sales to ensure clear definition of scope, pricing, PGs, for all new clients.

• Resolve issues through proper channels in the organization with customer's perspective in mind.

Contract Expansion/Renewal:

• Use consultative selling practices to identify and pursue opportunities for contract expansion, and through leveraging relationships with clients’ internal Sharecare advocates.

• Facilitate pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed.

• Drive the renewal strategy development, packaging, presentation, and negotiation activities to ensure clients receive a comprehensive, professional, and compelling renewal package.

• Coordinate and prepare for renewal, new services, and RFP responses as applicable.

• Drive pricing strategy and appropriate financial data needed to support pricing strategy.

Strategic Planning:

• Support the VP and SVPs as they consult with the health plan/employer client to develop long-term strategic plans for their clients designed to ensure account retention and short-term tactical plans to ensure customer satisfaction.

• Ensure profitability of individual accounts and overall Sharecare profitability.

• Discuss customer issues affecting the cost-of-service delivery and margin and help identify creative solutions to those issues.

• Responsible for account level business plan.

Reporting:

• Partner with the internal reporting teams to ensure timely and accurate reporting of necessary data, reports, and course of action in managing and renewing clients.

• Effectively prepare and present, together with others on the Account team, reports to client(s). (e.g. monthly, quarterly and annual reporting) and as needed. Lead the JOC for the large Clients and Payors if applicable.

• Analyze and interpret contract data to ensure accurately reporting evidence of achievement of contractual obligations via avenues mutually agreed upon between the customer and Sharecare.

• Ensure consistent, accurate, and timely salesforce usage.

• Colleague Management and Development:

• Provide direct supervision to assigned Account Managers.

• Responsible for hiring, developing, supervising, and retaining colleagues.

• Provide the leadership necessary to maintain a relationship focused, motivated, productive and competent team through open communication, coaching, and delegation of responsibilities and authority.

• Responsible for performance reviews and just in time feedback.

• Support career planning as needed.

Leadership and Management:

• Participate as a senior member of the Account Management team and provide strategic and tactical perspectives including serving on committees or handling special projects.

• Build and maintain strong internal with key individuals in the Sharecare organization as well as external key client and market stakeholders.

• Manage your individual and team’s client base with a goal to streamline, innovate, and use technology and systems effectively at scale.

• Identify opportunities or gaps for improved service and/or growth of existing services or new services via coordination with internal groups.

Qualifications:

• 10 or more years of progressive experience in a health care environment is required.

• This experience will be predominately in sales/account management/

• marketing/operations/technical capacity.

• Demonstrated experience leading an account team of large, national commercial and/or Health plan accounts, preferred.

• Bachelor’s degree in business, health administration, or fitness-related discipline required. Master’s degree or equivalent additional experience, preferred.

• Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting, preferred.

• Solid understanding of key financial metrics such as revenue and margins.

• Strong analytic and quantitative skills with client relationship management and consultative sales abilities.

• Exceptional written and verbal communication skills and effective presentation skills are required.

• Ability to travel as business needs require.

Specific Skills/Attributes:

• Ability to build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs.

• Skillful negotiator and experience with conflict resolution.

• Outstanding execution skills and values planning and preparation to ensure success.

• Demonstrated leadership skills, with emphasis on management with ability to stay on top of administrative tasks.

• Maintenance of detailed and up-to-date customer status reports.

• Ability to manage inter-company relationships and appropriately influence others.

• Act strategically when confronted with barriers.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.