Catering Operations Manager

Description:
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Job Overview:
The Catering Operations Manager will be a top-performing, solutions-driven hospitality professional with experience in coordinating dining and catering operations, customer relations and employee team supervision. The Catering Operations Manager will be decisive and results-oriented with outstanding leadership and crisis management skills; an engaging, professional communicator with the ability to put others at ease, quickly building relationships based on mutual trust and benefit; excel in high-pressure and high-stress environments; meet and exceed goals and objectives.

The Catering Operations Manager is the main client contact for the day of the event. They work alongside the Banquet Operations Manager and with the Culinary Team to ensure the proper coordination of all food and beverage functions held in all Banquet and Meeting rooms while keeping with the standards set by Lessing's Hospitality Group and Pelican Club. This position must provide the highest level of service to our guests. Primary focus with planning and executing via front of house activities and service.

Job Duties & Responsibilities:
Leadership
• Assist with training and development of event staff; provide constructive feedback as needed
• Hold staff accountable to Pelican Club guidelines and policies
• Be a leader to the team; create a positive work environment and maintain company culture
• Solve any issues that may arise (guests, staff, maintenance, etc.)
• Be responsive to customer complaints or inquiries

Planning
• Assist in the planning of events including preparing the diagrams, and timeline/flow of event from setup with vendors to conclusion and teardown
• Attend tastings - build rapport with clients; prepare notes and photos; keep organized and distribute with BEO for accuracy
• Review details on Wedding Homework to ensure all details are communicated on BEO
• Attend BEO meetings; ensure captains have updated BEOs with changes the day of the event
• Coordinate with vendors prior to event for final details and load-in/out information
o Distribute the vendor load-in/out event guideline and ensure it's being followed
o Greet vendors upon arrival and reconfirm event details
• Understand and be able to communicate catering menu details and pricing as needed

Operations
• Open and prepare building for day of event
• Conduct walk-thru to ensure building and grounds are clean and free of debris
• Assist with scheduling any maintenance needed for the property as needed
• Meet with the captains prior to pre-shift to review BEO details; Attend full pre-shift with event team
• Greet clients upon arrival; main point of contact for the client(s)
• Oversee Bridal Attendant
• Assist with Ceremony execution as needed
• Work with Banquet Operations Manager to execute and manage day of event; ensure flow per BEO details
• Prepare event report critiquing details of each event; to be kept on file

Financial
• Contribute to achievement of budgeted food sales, beverage sales and labor costs
• Forecast and maintain inventory in a cost-efficient manner
o Monthly Inventory (beverage and paper products) conducted at the end of each period; prepare and enter inventory; GM to approve before submitted.
• Ordering - Handle weekly orders for all alcohol and non-alcohol
o track what's needed for each event (review BEOs in advance)
o maintain a par

Miscellaneous
• Comply with safety and sanitation regulations; specifically, all current COVID regulations
• Conduct site visits when needed
• Other duties as assigned by GM

Qualifications:
• College degree
• Proficient in English; Spanish is a plus
• Extensive Food and Beverage knowledge
• Event sales and/or event planning background
• Previous experience in similar job role or minimum 4 years' experience as Banquet Supervisor or Conference Services Manager
• Experience in Hotel/Event management software and Point of Sale software
• Experience or good working knowledge of inventory practices and ordering systems
• Cash handling and basic math / financial calculations
• Ability to work any day/shift; evenings, weekends, and holidays
• Able to work ten hour-plus shifts plus the ability to stand, sit or walk for extended periods of time
• Able to grasp, lift and/or carry up to 50 pounds as needed
• Able to withstand changes in temperature, occasional steam, heat and work in a confined area
• Maintain a neat, clean and well-groomed appearance
• ServeSafe Certified
• First Aid Training and CPR Certification preferred

Skills
• Customer service
• Refined Communication
• Being a leader, delegating tasks, guide and motivate a team
• Detail-oriented, accurate and efficient
• Maintaining high-level of service standards
• Managing time
• Calm demeanor
• SMILE!

Salary Range (NY only): $80,000 - $120,000