Manager, Professional Services Support

Location Pittsburgh, PA

Job Category Professional Services

Employment Type Regular (Employee)

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

Manager, Professional Services Support

The Manager Professional Services Solution Support is responsible for leading, managing and directing implementation support activities for Omnicell.

Responsibilities

§ Provide leadership and work direction for approximately 12 direct reports. Helps to manage and balance the workload of the team and facilitates problem solving as needed.

§ Managing alignment of the company to customers.

§ Quarterly revenue responsibilities ($10-$20M+) and revenue risk mitigation.

§ Assist in setting and execution of the strategic direction for Omnicell Professional Services team.

§ Supports hiring and onboarding of new staff and provides opportunities for development and training.

§ Provides front line leadership and support to team by demonstrating Omnicell’s Customer Intimacy Values. Instills a positive attitude and motivates team members by maximizing team and individual performance.

§ Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.

§ Management and oversight of the following areas: revenue, process, implementation practices, process/workflow consulting and education.

§ Develops, maintains and rebuilds partnerships with internal and external stakeholders who can provide information, consultation and assistance.

§ Continually seeks better ways of doing business.

§ Assist in developing and executing effective practices, tools, and standards for implementations.

§ Demonstrated ability and executing effective practices, tools, and standards for implementations.

§ Builds commitment to common goals; creates an environment of collaboration.

§ Embraces change to stay ahead of problems.

§ Manage time and resources effectively to meet company objectives.

§ Strategic 2-3 quarter forecasting and preparation.

§ Participate in strategic initiatives.

§ Revenue management and strategic thinking.

§ Focus on customer experience during the implementation process.

§ Driving change.

§ Recruits, hires and develops a high performing team.

§ Maintain strong industry and product knowledge.

Required Knowledge and Skills

§ Background managing clinical systems/software projects in the acute care market.

§ Financial understanding of budgets, P&L and revenue goals.

§ Strong communicator, articulate and persuasive to key people both within and outside of the organization.

§ Depth of knowledge and experience in a wide range of functional departments; using this knowledge in order to bring their resources to bear in the resolution of account issues.

§ Demonstrated ability to apply tact and diplomacy when addressing all levels of staff. Must possess a high degree of business acumen when dealing with highly sensitive and confidential information.

Basic Qualifications

§ Minimum five years’ previous people management experience in a healthcare focused company.

Preferred Qualifications

§ Bachelor’s Degree.

Work Conditions

§ Remote/field based role.

§ 50% Travel required.

§ Management of a remote team.

§ Extended hours in front of a computer using video technology.

§ Work across multiple time zones.

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

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Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.