Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Rocklin, CA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Care Agent jobs in Rocklin, CA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Care Agent

Amerigas • Rocklin, CA

Posted 6 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service

Job Competition

5

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers.  Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.

Job Summary:

  • Answer both emergency and non-emergency calls
  • Review office policies, on-call employee information and customer credit
  • Contact on-call employees and relay information

Duties and Responsibilities:

• Respond to and process all customer calls in a prompt and professional manner.
• Determine the probable nature of each call by listening carefully, researching customer accounts and asking questions for clarification.
• Provide clear information to callers as needed.
• Communicate clearly and respectfully with callers at all times, restating information when necessary to insure the caller’s understanding.
• Inform callers of any fees, policies or procedures that may affect the outcome of their call.
• Take and process customer payments as necessary.
• Input clear, complete and concise documentation in call logs.
• Follow-up on pending calls in a timely manner and send fax-required information to district offices as needed.
• Contact district office staff with pertinent information about customer calls as outlined.
• Adhere to service level and telephone availability standards.
• Works with rest of team to identify issues that impede quality customer care.
• Adhere to daily work schedule.
• Follow all Call Center polices and procedures.
• Attend & participate actively in all team meetings and training sessions.
• Participate in any outbound calling campaigns as needed.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Ability to work independently and within deadlines
• Positive attitude and excellent interpersonal skills
• Demonstrate a high level of customer service
• Good oral and written communication.
• Strong problem-solving skills.
• Independent thinking
• Good judgment and Independent decision making
• Ability to work effectively with windows-based computer systems
• Good listening skills
• Ability to deal effectively & patiently with a wide variety of people

Education and Experience Required:

  • High School Diploma or Equivalent
  • Demonstrate general understanding of computer programs

var rteSpFieldId = 'tor__flistingLayout';var rteCoIdExt = 'ugicorpo';var rteLsFieldId = 'tor__flistingLayout';registerFCKEditors('tor__flistingLayout','sfJobReqLegalScan', '

Job Summary:\n\n

    \n
  • Answer both emergency and non-emergency calls\n
  • Review office policies, on-call employee information and customer credit\n
  • Contact on-call employees and relay information\n\n\n

    Duties and Responsibilities:\n\n

    \u2022 Respond to and process all customer calls in a prompt and professional manner.
    \n\u2022 Determine the probable nature of each call by listening carefully, researching customer accounts and asking questions for clarification.
    \n\u2022 Provide clear information to callers as needed.
    \n\u2022 Communicate clearly and respectfully with callers at all times, restating information when necessary to insure the caller\u2019s understanding.
    \n\u2022 Inform callers of any fees, policies or procedures that may affect the outcome of their call.
    \n\u2022 Take and process customer payments as necessary.
    \n\u2022 Input clear, complete and concise documentation in call logs.
    \n\u2022 Follow-up on pending calls in a timely manner and send fax-required information to district offices as needed.
    \n\u2022 Contact district office staff with pertinent information about customer calls as outlined.
    \n\u2022 Adhere to service level and telephone availability standards.
    \n\u2022 Works with rest of team to identify issues that impede quality customer care.
    \n\u2022 Adhere to daily work schedule.
    \n\u2022 Follow all Call Center polices and procedures.
    \n\u2022 Attend & participate actively in all team meetings and training sessions.
    \n\u2022 Participate in any outbound calling campaigns as needed.
    \n\u2022 Other duties as assigned.\n\n

    Knowledge, Skills and Abilities:\n\n

    \u2022 Ability to work independently and within deadlines
    \n\u2022 Positive attitude and excellent interpersonal skills
    \n\u2022 Demonstrate a high level of customer service
    \n\u2022 Good oral and written communication.
    \n\u2022 Strong problem-solving skills.
    \n\u2022 Independent thinking
    \n\u2022 Good judgment and Independent decision making
    \n\u2022 Ability to work effectively with windows-based computer systems
    \n\u2022 Good listening skills
    \n\u2022 Ability to deal effectively & patiently with a wide variety of people\n\n

    Education and Experience Required:\n\n

      \n
    • High School Diploma or Equivalent\n
    • Demonstrate general understanding of computer programs\n\n', null, 'listingLayout');

     

    AmeriGas is a Drug Free Workplace.  Candidates must be able to pass a pre-employment drug screen and a criminal background check.  AmeriGas is an Equal Opportunity Employer.

Job ID: 551204500
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.