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Admissions Counselor

Compass Health Network Windsor, MO Full-Time
13.60
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POSITION PURPOSE

Admissions Counselor shall be responsible for receiving incoming calls and information pertaining to individuals that may potentially be referred or admitted for hospital programs or services. This includes providing information about the hospital services to callers, scheduling assessments, and making appropriate referrals.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Requires appropriate communication skills, when working with patients, and co-workers; with limited supervision
• Must be effective with verbal, non-verbal and written communication, providing age appropriate care for psychiatric patients
• Must be able to effectively problem solve in a fast-paced work environment on a daily basis
• Demonstrate the ability to coordinate residential treatment along with acute care
• Must be well versed in departmental and hospital policy and procedures, along with working mandatory overtime when needed
• Required to complete 52 hours of Continuing Education annually; including passing CALM and CPR classes
• Needs to abide by Federal, State and TJC standards, concerning patient confidentiality requirements
• Demonstrate knowledge of quality improvement goals and objectives hospital wide
• Use proper phone etiquette and techniques Take personal responsibility for own actions and employ leadership skills as needed
• Must be able to perform essential job functions such as bending, lifting and transporting patients
• Other duties as assigned

ESSENTIAL FUNCTIONS – COMPANY WIDE

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team Oriented and Values Diversity

EDUCATION

• High School/GED required
• Associates/Bachelor’s degree in a human service field preferred

WORK EXPERIENCE

• Experience in an office setting preferred
• Ability to deal with people in an empathetic and concerned manner preferred

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

Recommended skills

Scheduling
Hospitals
Communication
Psychiatry
Acute Care
Service Excellence Health Care
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Job ID: 4408/5936

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