What does a Best Buy Customer Service Specialist do?
The Best Buy Customer Service Specialist provides fast, accurate and friendly processing for all customer transactions at Checkout, Customer Service and Store Pickup while providing velocity solutions to customers. Develops strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Partners with other employees to ensure customers' end-to-end needs are met and that no customer is left unserved or underserved. Utilizes all relevant sales tools to drive profitable growth and exceed department and individual goals. Helps answer questions and resolve customer issues.
Job responsibilities include:
Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.
Maintain professional communication with customers and peers while using cross-functional company resources and tools.
Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
Ensure Front of Store cleanliness and merchandising standard execution.
What are the Professional Requirements of a Best Buy Customer Service Specialist?
Ability to work successfully as part of a team
Strong ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
High School Diploma or equivalent
3 months experience in retail, customer service or related fields
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Best Buy is a leading provider of technology products, services and solutions. The company offers expert service at an unbeatable price more than 1.5 billion times a year to the consumers, small business owners and educators who visit our stores, engage with Geek Squad agents or use BestBuy.com or the Best Buy app. The company has operations in the U.S and Canada, where more than 70 percent of the population lives within 15 minutes of a Best Buy store, as well as in Mexico where Best Buy has a physical and online presence.
As for our workforce, our employees’ knowledge, passion and commitment are recognized through pay, benefits and other rewards that are among the best in the industry, including an industry-leading employee discount on the latest and greatest products.
To learn more about opportunities at Best Buy follow us on twitter @bestbuy_careers and check out our career site http://www.bestbuy-jobs.com/