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Senior Field Service Engineer (Atlanta, GA, US, 30294)

Intelsat Ellenwood, GA Full-Time
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Your role in helping us shape the future:

As a key member of our Engineering team in the Atlanta Teleport, you will ensure teleport systems, services and infrastructure delivers the highest standard of service to our customers.

In the role of Senior Field Service Engineer you will lead complex L2/L3 engineering and maintenance activities associated with Satellite Communications systems and services. You will have the opportunity to showcase your strong competencies and may serve as subject matter expert when activating services and implementing projects.

Apart from supporting complex intra-departmental projects, you will have the chance to mentor and oversee junior engineers within the team.

To further develop your skills, you may support or lead design and development engineering activities.

Are you up to the challenge?

  • Provide engineering technical support for all assigned teleport & 3rd Party Location projects, programs, and initiatives.
  • Lead technical resolution when performing emergency restoral actions on ground station equipment, including: RF-, IF- and Baseband equipment.
  • Provide teleport on-site technical support to applicable technologies and ground station equipment, providing guidance to others on operational and maintenance procedures, and providing technical training on equipment or product and services as required.
  • Serve in engineering support role as assigned for analysis, design, development, and implementation activities
  • Serve a teleport technical lead role in the installation, configuration, operating, testing and successful turn-up of new systems & services, and administrative requirements.   
  • Provide guidance on preventative and periodic maintenance checks of ground station equipment and associated sub-systems, validating recordings and reviews for any anomalies and taking the appropriate action to correct. 
  • Determine proper methods for testing equipment and RF/IF systems chains and interpret the results to verify normal/abnormal conditions of equipment. 
  • Provide expertise for troubleshooting problems related to complex operations issues down to Lowest Field Replaceable Unit (LFRU) or to a component level replacement when applicable. 
  • Serve as a resource to Field Service Technicians for resolution of tasks and projects and develop junior team members.
  • Perform on-call responsibilities


Can you drive these processes?

  • Constantly look for opportunities to improve technical, process and cost efficiency.
  • Keep up to date with ongoing items and issues within the network and the station, as well as with the latest Intelsat products and services.
  • Prepare reports and updates as needed.
  • Interface with Operation Centers and Teleport Engineering or other groups as required to facilitate repair or enhancement to the systems.
  • Provide level 2 infrastructure support to the operations team, including on-call rotation support.

You should definitely have:

  • 5-7 years of relevant Teleport and Satellite Communications experience.
  • Must have an in-depth knowledge of systems level architecture and ground station equipment. 
  • Demonstrated in-depth working knowledge of Satellite Earth Station technologies required.
  • Must have in-depth working knowledge of RF theory, and basic electronics, with specific expertise with a majority of major systems like RF-, IF- and Baseband equipment.
  • Must have demonstrated in-depth knowledge of and ability to use industry standard test equipment such as spectrum analyzers, frequency counters, power meters, synthesized generators, oscilloscopes, microwave network analyzers, network analyzers, and bit error rate test sets. 
  • Basic IP and networking experience
  • Must be able and willing to travel to field service locations as necessary.

It would be nice if you had:

  • CCNA certificate or equivalent experience.
  • General programing skills

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture

Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Close vision (20 inches or less), distance vision (20 feet or more), normal color perception, peripheral vision, and depth perception
  • Job requires ability to lift-up to 50 lbs.
  • Ability to climb ladders up to 30 feet

  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

Recommended skills

Emergency Handling
Installations (Computer Systems)
Radio Frequency
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