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Customer Service in Accident,Maryland
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Call Center Representative

NiSource Inc. Smithfield Full-Time
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Responsibilities

We seek dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others.  There will be a full range of opportunities which include diverse, detailed, complex responsibilities.  This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls.

The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills.

Additional responsibilities will include, but not limited to:

  • Processing billing calls; investigate meter read and other requests relating to billing accuracy or payment.
  • Handling emergency calls 
  • Processing customer move-ins, adds and transfers.
  • Processing refunds, compensation requests and changes to accounts.
  • Routing escalated customer issues for resolution.
  • Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy or other programs, as necessary
  • Processing order inquiry calls, initiate service orders, and provide service order status updates.
  • Assisting customers with credit/payment arrangements
  • Directing customers to the appropriate self-service channels as necessary
  • Meeting individual deadlines, metrics and team goals
  • Multi-tasking while effectively focusing on priority issues
  • Working cooperatively in a group environment to achieve common goals
Qualifications

Required for Selection:

  • High school diploma or equivalent.
  • One (1) year of Customer service experience.
  • Above average knowledge and ability of PC skills.
  • Solid written and verbal communication skills
  • Must be 18 years of age or older.

Competencies:

  • Customer Focus
  • Performance Focus
  • Solving Problems
  • Respecting Others
  • Working with Others
  • Confidence & Communication
  • Working Pro-actively
Other Information

All Customer Service Representative calls are recorded for quality assurance.

Attendance is closely monitored.

Other Information

Starting rate of pay is $14.50 per hour.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration.  Actively participate in creating and contributing to a positive work environment.

How To Apply

For immediate consideration, please apply on-line at careers.nisource.com

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

 

Skills required

Customer Service
Assist Individual
Telephone Skills
Update Customer Information
Take Customer Order
Utilize Questioning Skill

Location

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$35K
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Call Center Representative
Estimated Salary: $64K
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Job ID: Ruby-921816

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NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across seven states. Our local utilities – Columbia Gas and NIPSCO – ensure that customers receive safe, reliable and affordable natural gas and electric service each and every day. Our business plan is focused on proactively investing in our energy infrastructure – approximately $1.4 billion a year – to ensure we meet and improve upon our customer commitments for the next 100 years.

We employ more than 7,000 of our neighbors who are actively engaged in the communities we’re privileged to serve, making them great places to live and call home. NiSource is headquartered in Merrillville, Indiana – about 35 miles from Chicago – and we maintain a significant corporate presence in Columbus, Ohio.

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