This position is the face of LIFE to the public, and manages a hub of activity. The position promotes the safety and security of participants and staff. Performs administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills are required, as well as Internet research abilities and strong communication skills.
Major Duties and Responsibilities:
Promotes the LIFE program by offering responsive customer service at all times. Answers the main program telephone number, screening intake and all other calls, and serves as initial contact between the public and LIFE, and between staff and participants and/or caregivers.
Triages calls appropriately, interrupting meetings/activity as necessary to route important/urgent calls to clinical staff. Locates medical staff for immediate response/intervention when needed. Uses intercom appropriately for paging. Communicates coded messages to staff in emergencies.
Monitors security screen and the front door. Greets applicants, participants, family members and other visitors arriving at the LIFE Center. Prepares name tags and plastic coat bags for new participants. Screens all visitors and directs them to sign the visitor's log, invites them to have a seat, and announces visitors to staff.
High school graduate or GED equivalent.
Two years previous front desk and clerical experience
Experience with a customer service or human service organization, preferably working with chronically ill or older people.
Good typing and computer skills required
Setting Up Files