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GWIM Operations Team Mgr at Bank of America

GWIM Operations Team Mgr

Bank of America Jacksonville, FL Full-Time

GWIM Operations Team Mgr

Jacksonville, Florida

Job Description:

Line of Business Position Description and Responsibilities:

The GWIM Team Manager is accountable for managing two separate sub teams (Money Market Services & the IOTP team). The Manager interacts with key partners to solve elevated research and processing requests. Money Market Services is responsible for a large number of functions including: Draft Management, Asset Tier Processing, MMS Interest Calculations, Establishing Checking Accounts, Check Re-Orders, Check/Signature Verification, Subscription and Redemptions, Dividend Adjustments, Account Transfers/Maintenance and Money Movement Instructions. The Manager will help implement process improvement initiatives, mentor team members, assist with performance review process and participate in various department projects and system enhancements. They will also ensure that all elevated items are handled to completion while keeping management properly informed when necessary and the monitorization and documentation of all process & procedures. Lastly, they will help analyze business trends and provide creative solutions for processing improvements, system optimization and new technological opportunities.

Enterprise Role Overview : This is the first level operations managerial position. Performs all managerial functions, leads project work, and continually utilizes independent judgment. Provides day-to-day direction for a small unit or work team in a GWIM operations function in a specific product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support,clearance/settlement,documentation/confirmations,customer service, new accounts, client valuations, document processing or statement/billing processing. Focuses on the day-to-day resolution of operations problems and execution of transactions which may require reviewing and authorizing G/L entries and payments, approving exception processing, etc. Responsibilities may also include controlling workflow, performing routine management functions such as interviewing, training, performance planning, and coaching. The role may also entail evaluation of regulatory and/or financial risks. This associate may review operational procedures and implement changes ensuring enforcement and adherence. Provides technical guidance to associates to resolve operational problems and may handle exceptional or sensitive transactions. Requires operations knowledge with work experience in the specific functional area or product line managed. Less than 50% of time is spent doing actual production work. Typically 3-5 years of Operations experience with 1-2 years of supervisory experience. Must have 2 or more direct reports.

Required Skills and Experience:

  • Experience with mutual funds

  • Previous leadership/management experience

  • Proficient PC skills and applied experience with MS Word and Excel

  • Strong written and verbal communication skills

  • Excellent analytical skills

  • Strong time and organizational self-management skills

  • Strong attention to detail and accuracy

  • Must be flexible to work in a fast paced changing environment

Desired Skills and Experience:

  • Project Management experience

  • Desire to learn and teach others

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Line of Business Position Description and Responsibilities:

The GWIM Team Manager is accountable for managing two separate sub teams (Money Market Services & the IOTP team). The Manager interacts with key partners to solve elevated research and processing requests. Money Market Services is responsible for a large number of functions including: Draft Management, Asset Tier Processing, MMS Interest Calculations, Establishing Checking Accounts, Check Re-Orders, Check/Signature Verification, Subscription and Redemptions, Dividend Adjustments, Account Transfers/Maintenance and Money Movement Instructions. The Manager will help implement process improvement initiatives, mentor team members, assist with performance review process and participate in various department projects and system enhancements. They will also ensure that all elevated items are handled to completion while keeping management properly informed when necessary and the monitorization and documentation of all process & procedures. Lastly, they will help analyze business trends and provide creative solutions for processing improvements, system optimization and new technological opportunities.

Enterprise Role Overview : This is the first level operations managerial position. Performs all managerial functions, leads project work, and continually utilizes independent judgment. Provides day-to-day direction for a small unit or work team in a GWIM operations function in a specific product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support,clearance/settlement,documentation/confirmations,customer service, new accounts, client valuations, document processing or statement/billing processing. Focuses on the day-to-day resolution of operations problems and execution of transactions which may require reviewing and authorizing G/L entries and payments, approving exception processing, etc. Responsibilities may also include controlling workflow, performing routine management functions such as interviewing, training, performance planning, and coaching. The role may also entail evaluation of regulatory and/or financial risks. This associate may review operational procedures and implement changes ensuring enforcement and adherence. Provides technical guidance to associates to resolve operational problems and may handle exceptional or sensitive transactions. Requires operations knowledge with work experience in the specific functional area or product line managed. Less than 50% of time is spent doing actual production work. Typically 3-5 years of Operations experience with 1-2 years of supervisory experience. Must have 2 or more direct reports.

Required Skills and Experience:

  • Experience with mutual funds

  • Previous leadership/management experience

  • Proficient PC skills and applied experience with MS Word and Excel

  • Strong written and verbal communication skills

  • Excellent analytical skills

  • Strong time and organizational self-management skills

  • Strong attention to detail and accuracy

  • Must be flexible to work in a fast paced changing environment

Desired Skills and Experience:

  • Project Management experience

  • Desire to learn and teach others

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22063366

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Dawn Peterson [C]

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Recommended Skills

  • Analytical
  • Attention To Detail
  • Billing
  • Business Process Improvement
  • Calculations
  • Communication
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