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IT Technical Liaison

Medix Chicago Full-Time
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IT Technical Liaison

6 Month contract to hire

Chicago, IL

Not able to provide sponsorship for now or in the future

One of Medix's top clients is one of the largest healthcare provider in the Chicagoland area who is looking to add to their team due to growth. They are looking to add (2) IT Technical Liaisons to provide support for end users pertaining to hospital staff, nurses, doctors, and other end users on their technical teams. These individuals will be a first point of contact for those individuals in various departments troubleshooting their technical issues. This person will be responsible for support hundreds of end users on their technical issues.

This positions comes with a competitive compensation package including benefits, PTO, and 401k options. This role would be perfect for someone wanting to advance their skills and provide support healthcare personnel as well as growing within an organization.

Responsibilities include:

  • Provide technical support to end users in person, over the phone, and remotely
  • Supporting managers to C-level executives on technical issues
  • Participate in morning stand up meetings discussing the agenda for the day
  • Provide superior customer service and dedication to end users
  • Assist with level 1-2 escalated hardware, software, network, and server tickets
  • Work with ticketing system and escalate tickets when needed
  • Work alongside another IT professional handling on site and remote issues
  • Remoting into devices when needed
  • Working heavily within Excel to document issues
  • Installing equipment and inventory management
  • Troubleshoot, deploy, and image new devices
  • Work on various projects throughout the term
  • Troubleshoot and solve network connectivity issues
  • Work in a team setting and independently
  • Provide extensive documentation
  • Troubleshoot printers and scanner issues
  • Work heavily within Active Directory and Group Policies

Requirements to apply:

  • 1-2 years minimum experience providing field technician/desktop support for hardware and software issues
  • Experience working with a ticketing system (ServiceNow bonus)
  • Experience providing hands on support along with remoting in and over the phone support
  • Ability to reset a password in Active Directory
  • Strong understanding of technology and the ability to troubleshoot various issues
  • Ability to work in Microsoft Excel
  • Previous healthcare experience (Bonus)
  • Business analyst experience (bonus)
  • Strong documentation experience


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