Kforce has a client that is seeking a Customer Service Representative in Whitehouse Station, NJ.
Interact with customers and provide information in response to inquiries about billing, products & services
Handle and resolve discrepancies
Determining the client's issue, offering possible solutions or providing follow-up as needed
Client contact may be calls/email inbound, outbound or a combination of both
High School diploma or GED preferred
Customer service/financial services experience, preferably 2 years of experience in a contact center
Advanced verbal and written communications skills
Excellent organizational skills and ability to multi-task
Strong problem solving/trouble shooting skills
Analytic and basic mathematic calculation skills
Knowledge of Microsoft office systems (Word, Excel, etc.) and demonstrated aptitude to learn specific technology
Ability to work independently, as well as in a team environment
Understand or have the capability to learn basic Property and Casualty insurance principles, product and underwriting guidelines
Work overtime as needed
Regular and reliable attendance
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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