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Consumer Experience Communication Consulting Sales Lead - USA Virtual job in Lincolnshire at Alight

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Consumer Experience Communication Consulting Sales Lead - USA Virtual at Alight

Consumer Experience Communication Consulting Sales Lead - USA Virtual

Alight Lincolnshire, IL (On Site) Full-Time
Consumer Experience Communication Consulting Sales Lead

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

We will consider all locations for this role.

The Consumer Experience Communication Consulting Sales Lead is responsible for working with cross-functional teams to generate new revenue growth through value-based singular or multi-product Alight Consumer Experience solutions with a focus on Communication and Decision Support.

The Consumer Experience Communication Consulting Sales Lead is responsible for managing all stages of the Consumer Experience RFP response process - from introductory meetings, scoping, consulting, pricing RFPs, finalist meetings, contracting and ultimately the hand-off to the implementation team. In addition, this role is responsible for staying current on competitor capabilities, trends in the market, compliance developments and Alight capabilities.

The individual must be proactive, knowledgeable, organized, creative, and confident to work with various internal sales teams and external clients to help drive revenue for Consumer Experience through our RFP processes.


* Drive revenue for Consumer Experience through the sale and creation of communication solutions for health and wealth solutions.
* Write proposal responses, develop client presentations, and create pricing packages to support Consumer Experience solutions, including the management of multiple projects and sales opportunities at any given time.
* Partner with sales executives and solution architects across the organization to solution and sell Consumer Experience projects, examples include, Engagement Solutions, Alight Worklife tiers, Alight Partner Network, decision support tools, and personalized communications.
* Present solutions in client strategy sessions and finalist meetings, or
* Train and prepare leadership, sales executives, and communication colleagues to present communication solutions (engagement solutions) as needed.
* Exhibit expertise in digital, multichannel change management communications, annual enrollment campaigns, targeted and personalized content, financial education, and wellness solutions.
* Showcase multimedia communication campaigns that engage employees and drive behaviors to help clients meet their goals and objectives.
* Enhance team efficiency, productivity, and effectiveness by sharing and leveraging best practices.
* Build strong working relationships with colleagues in strategic services, health and wealth operations, and sales to deliver an integrated solution to our clients.
* Maintain solid understanding of Alight's core businesses and offers.

Product Development

* Provide ongoing input to Consumer Experience Solution and Delivery Teams - insights and feedback from prospects and Third-Party Evaluators to inform priorities and enhancements of Engagement Solutions
* Coordinate with business leaders and product owners on scope items that may require special development or staffing.
* Coordinate with product owners to ensure that latest solution developments are reflected in sales materials

Formal Education & Certification

* Bachelor's degree, preferred
* Communication Consulting Experience
* Benefits administration and sales knowledge

Knowledge and Experience

* 5+ years' experience with Communication consultative sales experience and/or 6 - 8+ years Consumer firm experience required
* Exhibits excellent skills throughout all stages of a consultative selling process, including the agility and organizational skills to work in a fast-paced environment while managing multiple sales opportunities and RFPs.
* Experience in value-based selling by providing deep insight about how the service will impact the client's business
* Exhibit strong writing skills, with the ability to provide comprehensive and clear responses.
* Ability to negotiate internally and externally on scope, fees, and timing.
* Travel Expectation 10% of the time (sometimes on short notice) to support meetings with clients

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. #LIRemote

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.


We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

New York Equal Pay for Equal Work Act Statement.Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances:Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $113,800.00/year (for full time employees) and the estimated maximum base salary for this role of $253,700.00/year (for full time employees). In addition to a base salary, this position may be bonus eligible. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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