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- Chesapeake, VA
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Bilingual Benefits, Associate II
Conduent, Inc. • Chesapeake, VA
Posted 1 month ago
As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.
- Full Time
- Entry Level Customer Service
- Benefits Included
What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.
- Communicator 9
- Problem-Solver 9
- Personable 8
- Compassionate 7
- Multi-Tasker 6
- Creative 5
- Team Player
- Varying Schedules
- Company Discounts
- Professional Development
Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.
Department learning opportunities and company-wide digital knowledge share.
Conduent offers programs to help advance the careers of our employees.
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Full Time –Project Based
Bilingual Benefits Associate II – English/Spanish
Do you enjoy helping others? We want to hear from you!
Currently, we are seeking excellent BilingualBenefits Associate II to join our team at 1434 Crossways Blvd, Chesapeake, VA 23320. This position is a call center position assisting people with inquiries regarding their Health, Welfare and Defined benefits. Candidate must speak fluent in both English and Spanish. Ideal candidate is someone who is dependable, analytical, adheres to company/call center policies, researches information before going to the Technical Analyst for assistance, ability to communicate professionally with each client interaction & diffuse irate callers, timely manage his/her workbox, and adheres to assigned schedule and established departmental metrics (ACW, Unscheduled Aux time, etc.); can sit for periods of time. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
9:00 AM -6:00 PMMonday –Friday (No Weekends). Applicants must have open availability to work any hours scheduled during operating hours!
•Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).
•Provides administrative support in one or more specialized functions of Benefits administration.
•Intermediate level job with some work experience
•Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
•Identifies problems in straightforward situations, and makes sound decisions using standard procedures
•Works within established procedures with a moderate degree of supervision
•Performs one or more of the following duties:
•Health and Welfare
•Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions.
•Improves participant decision-making process by having a complete knowledge of the clients health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums
•Explains the appropriate participant forms and provides guidance on completion
•Assists participants with portal navigation
•Defined Benefit / Defined Contribution
•Process various types of calculations, meeting timeliness and accuracy standards
•Interpret plan rules to ensure compliance with plan document
•Analyze transactions to ensure proper quality standards as required by each specific client
•Contact participants to explain calculations or resolve participant/client related issues
•Review incoming forms for completion and accuracy; take appropriate corrective action
•Assists Participants with Portal Navigation
•Other duties as assigned
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.