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  • Plano, TX

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Customer Service Advocate - Plano, TX

UnitedHealth Group • Plano, TX

Posted 9 days ago

Job Snapshot

Healthcare - Health Services
Customer Service


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Job Description

Training classes start soon - apply today!

The world is a more
interesting place when you can see it through someone else’s eyes. Bring your
empathy and compassion to a role that will bring out your best everyday.
UnitedHealthcare, part of the UnitedHealth Group family of businesses, can
provide you with some of the best training and tools in the world to help build
relationships and serve our existing and new customers. You’ll take as many as
50-70 calls per day from customers who have questions about their health
benefits. As their advocate, you’ll use your personality and our tools to help
them through the health care benefits available to them, including helping them
enroll in a new plan. This is no small opportunity.  Join us and discover how
you can take your career to a new level.

This position is full-time (40
hours/week) Monday- Friday. Employees are required to have flexibility to work
any of our 8 hour shift schedules during our normal business hours of (7am to
7pm). It may be necessary, given the business need, to work occasional overtime.
Our office is located at 2301 West Plano Parkway, Plano, TX

There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application.  Once you submit your completed application, you will receive an e-mail with information regarding next steps including any pre-employment assessment(s) that are required.  Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to:

Primary Responsibilities

  • Respond to and resolve on the first call, customer service
    inquires and issues by identifying the topic and type of assistance the caller
    needs such as benefits, eligibility and claims, financial spending accounts and
  • Educate customers about the fundamentals and benefits of
    consumer-driven health care, guiding them on topics such as selecting the best
    benefit plan options, maximizing the value of their health plan benefits and
    choosing a quality care provider
  • Contact care providers (doctor’s offices) on behalf of the
    customer to assist with appointment scheduling or connections with internal
    specialists for assistance
  • Assist customers in navigating and other UnitedHealth
    Group websites while encouraging and guiding them towards becoming
    self-sufficient in using these tools

This role
is equally challenging and rewarding. You’ll be spending long periods of time on
the phone and called on to research complex issues pertaining to the caller’s
health, status and potential plan options. To do this, you’ll need to navigate
across multiple databases which require fluency in computer navigation and
toggling while confidently and compassionately engaging with the caller.


  • High school diploma or GED OR equivalent work
  • Familiarity with computer and Windows PC applications, which
    includes the ability to navigate and learn new and complex computer system
  • Demonstrated ability to listen skillfully, collect relevant
    information, build rapport and respond to customers in a compassionate manner
  • Proficient in translating health care-related jargon and
    complex processes into simple, step-by-step instructions customers can
    understand and act upon
  • Proficient conflict management skills to resolve issues in a
    stressful situation


  • 1+ year of experience in a related environment (i.e. office,
    administrative, clerical, customer service, etc.) using phones and computers as
    the primary job tools
  • Prior health care experience

Helping create positive customer experiences for our members can
drive your sense of impact and purpose. Join us as we improve the lives of
millions.  Learn more about how you can start doing your life’s best

Careers at
UnitedHealthcare Employer & Individual.
We all want to make a difference
with the work we do. Sometimes we're presented with an opportunity to make a
difference on a scale we couldn't imagine. Here, you get that opportunity every
day. As a member of one of our elite teams, you'll provide the ideas and
solutions that help nearly 25 million customers live healthier lives. You'll
help write the next chapter in the history of health care. And you'll find a
wealth of open doors and career paths that will take you as far as you want to
go. Go further. This is your life's best work.SM

creates a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.

Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.

Key words: customer service representative, customer service,
CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare,
office, phone support, training class, advocate

Job ID: 2551_781070
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