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Branch Manager

GPAC Ellsworth, ME Full-Time
$50,000.00 - $85,000.00 / year
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The Branch Manager is the sales manager, coach, and team leader in the branch. The Manager leads by example, handle sales and operations equally well, and acts as a liaison between the branch and the other areas of the bank. The Manager will focus on sales management and coaching activities but will review and oversee operational areas as needed. The Manager will set the example for the quality of customer service and customer follow up that is expected and will take steps to ensure the customers' experience exceeds their expectations. In the absence of an Assistant Manager, the Manager is responsible for ensuring the duties of both the Manager and Assistant Manager are completed.

Sales/Sales Management

  • Expand and retain customer base through in-depth knowledge of retail services, products, and selling techniques
  • Establish rapport with the customer base and prospects
  • Possesses knowledge of competitor bank products and services
  • Initiate and demonstrate sales conversations with prospects within the store, at the branch, and in the market area
  • Monitor branch performance and provide weekly sales numbers.
  • Supervise staff and build a team spirit among personnel to achieve branch and individual goals
  • Communicate performance expectations to each staff member and monitor performance
  • Manage the sales process
  • Coach, lead, and encourage employees in the development of individual and branch goals
  • Cultivate relationships with the store management team and store employees to garner referrals of customers within and outside of the facility
  • Develop ideas to help market the bank and provide to the Marketing Department
  • Use available banking resources and provide training to staff for problem resolution
  • Responsible for the implementation of all marketing promotions and campaigns


  • Prioritize multiple customer demands to provide maximum service levels to all customers
  • Possess knowledge of bank policies and procedures and administer policies and procedures
  • Responsible for and supervise training opportunities to each employee including sales training, operations, and product knowledge
  • Supervise staff to ensure operational accuracy and accountability
  • Ensure quarterly and monthly branch audits are completed
  • Administer security procedures
  • Monitor weekly time cards and attendance issues
  • Manage items on branch income statements including fee generation and operational expenses and losses
  • Provide facilities management and monitor the general upkeep and appearance of the branch
  • Provide counseling, training, and development for staff members
  • Act as a liaison between employees and upper management
  • Conduct formal coaching sessions at least once monthly for all branch employees
  • Participate in the interviewing and hiring process of branch employees
  • Provide management with feedback regarding changing needs of customers and employees
  • Address customer complaints and ensure customer satisfaction in a timely manner
  • Supervise branch employees in all branch operational procedures
  • Review/evaluate loan applications and credit reports and provide assistance and training to branch employees as needed
  • Handle pressure from others with confidence and finesse
  • Remain calm and poised even in emotional/volatile situations
  • Treat others respectfully in all business transactions

Reach out to have a confidential conversation. Call, text or email 605.277.3774 Email blocked - click to apply

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States for the past 29 years. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.


Recommended skills

Client Rapport
Sales Management
Sales Training
Customer Satisfaction


Salary Details

This salary was provided in the Job Posting.
Yearly Salary
This salary is within the average salary range of $37,800-$134,400 for this role in this location

Career Path

See the next step in your career
Branch Manager
$50,000.00 - $85,000.00 / year
Estimated Salary: $89K
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