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Company Contact Info

  • Lake Mary, FL 32746

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Mandarin Customer Support Specialist

Nesco Resource • Lake Mary, FL

Posted 27 days ago

Job Snapshot

Full-Time
Experience - 1 to 2 years
Degree - High School
Other Great Industries
Customer Service

Job Competition

53

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Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provide first level contact and convey resolutions to customer/Distributor issues

• Properly escalate unresolved queries to the next level of support

• Track, route and redirect problems to correct resources

• Update customer data 

• Walk customers through problem solving process via a ticketing system

• Follow up with customers, provide feedback and see problems through to resolution

• Utilize excellent customer service skills and exceed customers/Distributor's expectations

• Recommended procedure modifications or improvements

• Preserve and grow your knowledge of help desk procedures and company's products and services

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to sit for extended periods of time

• Ability to think clearly especially in adverse situations

• Ability to work in a team environment 

• Ability to operate desktop computer and desktop applications

• Ability to coordinate and communicate effectively

• Ability to work with people from all walks of life and cultures

• Ability to communicate in a professional manner

• Ability to work autonomously and as a member of a team

KNOWLEDGE, SKILLS AND ABILITIES: 

• Proven working experience in providing help desk support

• Excellent grammar and communication skills

• Advanced multi-tasking skills

• Customer service orientated

• Advanced Writing Skills

• Microsoft Office Skills

• Problem Solving Skills

• Type at least 50 WPM

EDUCATION AND EXPERIENCE:

A high school diploma with 1-2 years call center and/or help desk experience



Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

 

Job ID: 19-16773
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