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Strategic Relationship Manager - FreeWheel - hybrid onsite NYC at Comcast

Strategic Relationship Manager - FreeWheel - hybrid onsite NYC

Comcast New York, NY Full-Time
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

FreeWheel is hiring a New York based Strategic Relationship Manager (SRM) within its Revenue team (Supply side). The SRM will be responsible for ensuring close relationships with clients at the highest levels. The ideal candidate will be comfortable developing relationships, managing a book of business, and solving highly complex problems. This is a key role that will require frequent and meaningful interaction with senior executives across clients and internal FreeWheel leadership. Success in this role will require technical/consultative sales chops, high EQ, a sense of rigor and an ability to connect the dots across internal/external functions to champion our solutions in market. Our job is to demonstrate how FreeWheel's innovative products and services provide the single greatest engine to protect, monetize, and grow premium video supply. We are ambassadors on a mission is to accelerate the global premium video advertising Marketplace.

Job Description

Relationship Management

+ Represent FreeWheel in-market. Cultivate business relationships and trust across the client's organization

+ Understand client's business model, objectives and business needs, KPIs, high-level technical architecture, key partnerships, and organization structure

+ Act as the primary point of contact for all customer revenue and strategic initiatives

+ Conduct quarterly business reviews and act as overall account 'quarterback'

+ Develop strategic account plans

+ Ensure overall client satisfaction and execution to meet client's business goals


+ Manage against a revenue goal (quota) operating as the 'general manager' for assigned book of business

+ Consultative, client-centric sales approach with strong written and verbal communication skills deliver a clear value proposition based on customer use cases

+ Identify growth areas to and key upsell opportunities for additional FreeWheel technologies and services, in alignment with clients' business goals and priorities

+ Retain/defend the client through renewals and grow the relationship

+ Move opportunities through sales cycle from prospecting to completion - including proposal, negotiation, contracting, and approvals for complex deals

+ Consistently meet and exceed quarterly/annual revenue and booking targets

+ Liaison with other internal teams to champion customer needs and advocate for solutions needed to grow revenue (and helping build business cases where necessary to drive investment)

+ Be accountable for administrative functions for assigned book of business - including invoicing each month across all customer revenue, keeping accurate / up-to-date records in SalesForce (e.g., opportunities, contacts, resource requests, etc.), and account plans


+ Understand the premium video advertising business, the TV and cable industry, and the challenges facing a typical enterprise media company

+ Understand where FreeWheel fits into the broader technology space, the role we play, and how different vendors connect to our solutions.


Bachelor's Degree; MBA a plus

Relevant Work Experience

+ 5-7 years of experience in a consultative, client-facing role with a media company, at a SaaS technology company, and/or in advertising

+ Preferred experience managing a book of business and a sales pipeline

+ Strong business understanding of the media landscape and interplay between distributors and programmers

+ A passion and talent for ad technology, with demonstrated understanding of the premium video ecosystem. Candidate must have the capability to be conversant with Product and Technology leaders both internally and across our client base.

+ Direct experience with ad servers, ad exchanges, DSPs, SSPs, campaign stewardship, order management systems, or comparable ad technology solutions a plusour communities.

Employees at all levels are expected to:

+ Understand our Operating Principles; make them the guidelines for how you do your job.

+ Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

+ Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

+ Win as a team make big things happen by working together and being open to new ideas.

+ Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

+ Drive results and growth.

+ Respect and promote inclusion & diversity.

+ Do what's right for each other, our customers, investors and our communities.


+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.


Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ([ Link removed ] - Click here to apply to Strategic Relationship Manager - FreeWheel - hybrid onsite NYC on our careers site for more details.

Recommended Skills

  • Administration
  • Advertising
  • Business Model
  • Business Relationship Management
  • Business Requirements
  • Campaigns
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