Req/Job ID: 976821BR Employing Entity: Kmart Corporation Employment Category: Regular, Part-time Job Function: Sales Support Store ID: 09621: LEBANON, TN
Provides "World Class" Member Service by surprising and delighting our members every day. Ensures precise and timely execution of all reset activities to maximize sales.
JOB DUTIES/RESPONSIBILITIES: • Ensures customer care and selling are #1 priority • Able to run a cash register quickly and efficiently. • Has a strong understanding of precise register functions, including how to process all transactions and forms of tender as well as layaway payments. • Prepared to serve the customer with a positive attitude at all times. • Maintains register station by replenishing supplies, cleaning and straightening work area • Knowledge of store, services, and locations of merchandise. • Promote and comply with all register prompts relating to the use of Shop Your Way Rewards, our credit card, Smart Plans, gift cards and other add-on sales. • Demonstrates strong skill set in suggestive selling techniques for add on sales. • Practices operation invitation and positive customer interactions. • Observes customer traffic and calls for additional service as needed to provide efficient customer service. • Makes eye contact, smiles, greets and offers help to every customer. • Assists in handling and resolving customer issues and complaints. • Thanks the customer for shopping at Kmart and invites them back. • Maintains a friendly and courteous demeanor while providing fast and efficient service to customers. • Teaches, models and leads ways to satisfy customers. • Assists in training fellow associates in checkout procedures. • Follows corporate guidelines relating to MC&C and known loss merchandise. • Facilitates dialogue between front-line associates and the store leadership team. • Use the P.A. system effectively to promote advertised goods. • Call for carryout if the customer would like help loading heavy merchandise into their vehicle.
REQUIRED SKILLS: • Strong reading, writing, oral, and arithmetic skills. • Able to lift and move merchandise, typically a minimum of 20 lbs. • Repetitive bending, lifting, stretching and reaching. • Ability to be cross-trained. • Ability to stand for long periods, typically 4 to 5 hours at a time. • Must possess a positive and friendly demeanor and be able to engage customers in friendly conversation to build customer relationships.
JOB REQUIREMENTS: • Less than one year of related experience • 16 years of age or older
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Kmart, a wholly owned subsidiary of Sears Holdings Corporation (NASDAQ: SHLD), is a mass merchandising company and part of Shop Your Way®, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through shopyourway.com. Kmart offers customers quality products through a portfolio of exclusive brands that include Adam Levine, Nicki Minaj, Jaclyn Smith, Joe Boxer, Route 66 and Smart Sense.