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Senior Operations Manager at Walden Security Commercial Services

Senior Operations Manager

Walden Security Commercial Services Louisville, KY Full-Time
Senior Operations Manager

The Senior Operations Manager for the Louisville, Kentucky office reporting in to the Nashville Regional Support Branch manages all activities related to branch operations and the development of branch services for assigned accounts by performing the following duties:

  • Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.
  • Provides input to the development of service strategy and research and development of new and emerging services.
  • Maintains accountability for ensuring the successful implementation of new contract start-ups, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs.
  • Takes a proactive role in meeting client needs; meet with clients regularly, listen to issues, provides security and technical expertise and solutions. Ensure complete customer satisfaction.
  • Ensures all established costs, quality, and delivery commitments are met.
  • Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints.
  • Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage.
  • Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports.
  • Partners with Human resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations.
  • Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meets corporate training standards.
  • Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
  • Reconciles security logs against shift responsibilities and patrols; reviews incident reports prior to submitting to a client and coordinates preliminary investigations.
  • Performs account audits and off-hour visits, completing required documentation.
  • Develops maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff.
  • Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains an inventory of equipment.
  • Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.
  • Responsible for the overall direction, coordination, and evaluation of various accounts/posts.
  • Directly supervises approximately 200 hourly employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities also include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.
  • Other duties may be assigned by the Branch General Manager.

The Ideal Candidate

If you are an experienced Senior Operations Manager who is passionate and ready to take on the challenge of managing in a complex, diverse, people-first culture, then you have what it takes to be a successful Operations Manager for the Louisville, Kentucky office. Job requirements include:

  • Bachelor's degree from a four-year College or University; and a minimum of three years of management experience and/or training; or an equivalent combination of education and experience.
  • Intermediate to advanced experience with Contact Management Systems, Payroll Systems, Project Management software, MS Office, and working knowledge of Internet programs.
  • Valid State Driver’s License, CPR/AED/First Aid Certification.
  • Available 24 hours per day and seven days per week.
  • Over 50 percent of travel may be required to inspect assigned accounts/posts or corporate travel as needed.

About Walden Security:
Setting the Standard by Setting the Example®
Established in 1990 by law enforcement professionals Amy and Michael S. Walden, CPP, Walden Security is a privately-held, family-owned, and -operated company, and has grown to become one of the largest and most respected security services firms in the United States. Headquartered in Chattanooga, Tennessee with 6,000 employees, Walden Security provides integrated contract security services through physical and virtual guarding to commercial and government clients in 37 states, Washington, D.C., and Puerto Rico. Walden Security is also the nation’s largest WBENC-Certified Women’s Business Enterprise specializing in security services, one of the nation’s only security firms with an ISO® 9001:2015 Certified Quality Management System, and is a Training Top 125 award recipient for the last three consecutive years.

Join our Team

Be proud of where you work. Walden Security is one of the nation's largest privately-held security companies, providing a range of security services for commercial and government properties. Right now, we’re seeking inspired, motivated, and customer service-oriented people to add to our team. Security experience is not required: Walden welcomes a diversity of professional backgrounds, and we’ll make sure you have the support and training you need to be successful.

If you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest-growing security companies, apply with Walden Security today.

Why Walden?

Walden Security is a family-owned and operated business, and that’s how we treat our employees: like family — because we know that by taking care of our people, they, in turn, will take better care of our clients.

We seek out people who are motivated, eager to learn, committed to serving our officers and clients, and always doing what’s right. We provide the resources, support, and training that you need to be successful. We offer every employee generous benefits, as well as opportunities for career growth.

We build on success by continuing to develop our people so that they have opportunities to grow within our organization, which is why we’re an award-winning employer, with one of the highest retention rates in the industry.

Recommended Skills

  • Administration
  • Auditing
  • Cpr
  • Contact Management Systems
  • Customer Satisfaction
  • First Aid And Preparedness
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