What You Will Do:
University of Maryland Medical Center - Midtown Campus has had a long history of working to keep our community healthy. Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 200-bed non-profit, community teaching hospital, and part of the University of Maryland Medical System. UMMC Midtown Campus was named a 2014-2015 Best Regional Hospital in Baltimore by U.S. News & World Report.
Be Part of Something Greater!
What You Need to Be Successful:
1.) Welcomes all patients and family in a courteous and prompt manner. Interviews patients and/or relatives recording all demographic, financial, and clinical information to assure that patients are provided service in a timely manner.
2.) Assumes responsibility for evaluating insurance coverage by utilizing all available tools such as EVS, HDX, Highmark Medicare IVR, web-enables and tele-processing verification tools documenting all ascertained information in BAR (Billing/Accounts Receivable).
3.) Collects payment at point of service following department’s cash collection policy
4.) Maintains the integrity of the Admitting Office Log keeps track of patients in the waiting room and facilitates patient flow.
5.) Processes all Express Registrations verifying information, obtaining signatures, affixing patient identification band and directing patients to the department and activating the account. Refers appropriate patients to the Patient Representative for benefit verification and authorization
6.) Pre-registers all assigned patients in Meditech verifying insurance by utilizing all available tools following payer requirements.
7.) Documents all accounts in BAR for follow up by Patient Accounting.
8.) Takes responsibility to be at work station on time and maintains a maximum attendance in accordance to the Hospital’s attendance policy. Demonstrates flexibility in work hours, covers for other shifts/areas in order to meet department’s needs.
9.) Adheres to and demonstrates standards of Service Excellence in dress code, environment, systems, and processes particularly in face to face interaction with customers. Notifies supervisor of active or potential customer service issues.
10.) Performs duties and tasks as deemed necessary by the supervisor.
Minimum high school diploma, typing 35 wpm medical terminology
At least one year in a hospital, physician’s office or clinic setting, public contact
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.