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Field Service Technician - Springfiel...

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Field Service Technician - Springfield, MA

Engel Machinery Springfield, IL (Onsite) Full-Time

Career Opportunities with Engel Machinery



Field Service Technician - Springfield, MA

ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth.

Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team!

ENGEL Machinery North America has a job opportunity for a Service Technician in our Service Department. ENGEL provides excellent benefits including health, dental and vision insurance upon the first day of hire, 401k with match, over 3 weeks’ PTO, personal time off, employer-paid life insurance, long and short term disability, and an employee-centric environment.

Field Service Technicians have extended benefits including a comprehensive vehicle program, $75 per diem, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends!

Job Summary:

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.

Essential Duties and Responsibilities:

  1. Troubleshoots and repairs injection molding machines and robots, conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic components.
  2. Performs safety checks on equipment.
  3. Educates customers on equipment and instructs on proper operation.
  4. Manages resolution of customer issues, including order and installation of replacement parts.
  5. Orders replacement parts and develops an organized approach to solving machine problems.
  6. Instructs other Service Technicians and customer operators on maintenance and safe operations of injection molding systems.
  7. Communicates with Central Service/Manufacturing/Parts Center to address problems encountered in the field.
  8. Provides regular written reports to the Service Manager.

Educational/Training Requirement:

  • High School Diploma Required
  • Associate’s or Bachelor’s degree preferred

Experience:

  • 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer

Knowledge, Skills, and Abilities:

  • Knowledge of blueprints and schematics to troubleshoot systems.
  • Experience with injection molding machines, well-rounded skill set in electrical, mechanical, hydraulic, and computer systems.
  • Knowledge of the injection molding process.
  • Ability to troubleshoot problems systematically.
  • Knowledge of microprocessor programming.
  • Familiarity with materials such as PET, Polypropylene, Polyethylene, Styrene.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult customers with tact and diplomacy.
  • Dedicated team player with a positive attitude.
  • Familiarity with ENGEL machines and robots preferred.
  • Able to work independently with minimal back office support.

WHY ENGEL? The ENGEL group has been thriving for decades because we rely on long-standing relationships and aim to live up to our own standards of expertise and experience in all fields of plastics processing.

ENGEL offers a competitive total compensation package to eligible employees, including health, dental, LTD and life insurance, 401k with match, and vacation pay. We look forward to receiving your application and resume.

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.


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Recommended Skills

  • Blueprinting
  • Communication
  • Diplomacy
  • Field Service Management
  • Hydraulics
  • Injection Molding Machines

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Job ID: l3057yc

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