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  • 2300 Lakeview Parkway
    Alpharetta, GA 30009

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Claims Clerk I - Customer Service Call Center

AmTrust North America • Alpharetta, GA

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 1 years
Degree - High School
Other Great Industries
Customer Service, Insurance, Admin - Clerical

Job Description

Overview

AmTrust Financial Services, a fast growing commercial insurance company, has an immediate need for a Claims Clerk in our Customer Service Call Center. This position is located in Alpharetta, GA. 

Responsibilities

The call center customer service claims clerk is responsible to perform various support functions for the claims department that include, but are not limited to, those listed in the essential job functions section below.

  • Perform research and utilize problem solving skills in order to respond and resolve customer inquiries in a high volume, fast paced inbound claims call center
  • Provide appropriate contact information from initial call
  • Enter claim file documentation in reference to call activity
  • Assist callers by providing highest level of customer service
  • Consistently meet company call metrics

Job Requirements

  • High school diploma or GED required
  • 1 year experience in a claims department is a plus
  • Excellent written and verbal communications skills
  • Proficiently operate computer equipment and programs, displaying accurate typing/data entry skills for file documentation
  • Bilingual (Spanish) is a plus
  • Professional phone etiquette
  • Call de-escalation skills

What We Offer:

AmTrust Financial Services offers a great work environment, competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical and Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.  

AmTrust Financial Services is committed to a policy of Equal Employment Opportunity.

Job ID: 2019-8193
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