Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • North Hollywood, CA 91602

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Hotel Assistant Manager (Assistant Front Office Manager) jobs in North Hollywood, CA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Hotel Assistant Manager (Assistant Front Office Manager)

The Garland • North Hollywood, CA

Posted 2 months ago

Job Snapshot

Full-Time
Other Great Industries
Management

Job Description

THE GARLAND

Position:      Hotel Assistant Manager

Department: Front Office

Division:      Rooms

Position Purpose:

Assist in the oversight and management of the daily operation of the Front Office department.

Essential Job Functions:

  • Oversee all functions of the Guest Services department, including Guest Service Agents, Bell Stand, and PBX
  • Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards
  • Handle guest issues and provide service recoveries to ensure guest satisfaction
  • Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Communicate any specific requests or guest issues to appropriate departments and follow up with guests
  • Maintain positive guest relations at all times
  • Conduct pre-shift meetings to educate Guest Services team on the hotel’s daily events and operations
  • Monitor functions in the Guest Services department to evaluate effectiveness, and implement new processes where needed
  • Ensure that all payment is received, corresponding with the Accounting and Revenue Management departments when necessary
  • Responsible for weekly employee scheduling, basing off of business demand
  • Responsible for ordering of all Front Office supplies and employee uniforms
  • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operations
    • All room types, numbers, layout, décor, appointments and locations
    • All room rates, special packages and promotions
    • Daily house count and expected arrivals/departures
    • Room availability status and rate for any given day
    • All hotel departmental policies and procedures
  • Access all functions in the Property Management System (Opera)
  • Ensure current information on rates, packages and promotions is available to the front desk
  • Supervisory duties to include performance evaluations, coaching and counseling of associates, and scheduling of staff
  • Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees
  • Conduct a formal training program on the required job functions with criterion expected and department orientation for new trainees.       Conduct ongoing training with existing staff
  • Review all resumes for arriving groups; organize and coordinate master accounts and check-in/pre-registration procedures
  • Monitor group VIP’s and verify that they are registered and treated in accordance with hotel standards
  • Monitor arrival/event patterns and evaluate business demands to create the weekly employee schedule
  • Assist staff with their job functions to ensure optimum service to the guests
  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations
  • Ensure the security of guest room access
  • Anticipate sold-out situations and know how many rooms are overbooked – handle overbooked or “walked” guests
  • Document all pertinent information to the appropriate department via e-mail
  • Complete all paperwork and closing duties
  • Perform other duties as assigned

Position Requirements:

  • Ability to work independently & under pressure
  • Must have good judgment, problem solving, and decision-making skills
  • Organization and time management skills
  • Service oriented
  • Good oral and written communication towards guests, supervisors, peers, and/or subordinates
  • Able to guide, direct, and motivate subordinates.
  • At least 1 or more years of supervisory experience in the hospitality industry
Job ID: dobibBjnFmJPz7ozJ-2019-04-02
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.