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Company Contact Info

  • 5006 Mount Zion Parkway
    Stockbridge, GA 30281
  • Delta Community Credit Union

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Member Service Hybrid Agent (Mt. Zion)

Delta Community CU • Stockbridge, GA

Posted 1 month ago

Job Snapshot

Travel - None
Experience - 1 years
Degree - High School
$2,760 - $4,140/Year
Banking - Financial Services
Banking, Finance
Relocation - No

Job Description

Member Service Hybrid Agent (Mt. Zion)
Mt. Zion Pkwy
Full Time

Click here to watch the brief video "Day In The Life Of A Member Service Agent".

Job Description
Delta Community is one of the largest and fastest growing credit unions in Georgia. Our rapid growth has created additional career opportunities within the organization. We are looking for energetic, flexible, and service oriented individuals for the following position.

The Member Service Hybrid Agent (MSAH) will possess detailed product and credit report knowledge. S/he will provide a high level of service to our members, demonstrated through high quality sales performance measurements and high member satisfaction ratings. In addition to high sales numbers, s/he must equally provide expert and useful counseling to members. S/he will take advantage of cross sales opportunities by possessing in depth product knowledge and anticipating and identifying the various needs of our members. The position requires sound knowledge and understanding of deposit and new membership account practices as well as general knowledge of consumer loan process. S/he must possess good organizational skills, be detail oriented, have a positive attitude, be a proactive problem solver, and be creative. S/he serves as a role model in fostering teamwork. Extended hours during the week and Saturdays are required.

Practices safety conscious behaviors in all operational processes and procedures.

Essential Functions:
* Provide superior service to members.
* Identify financial needs and promote, recommend, refer and cross-sell products and services.
* Respond and resolve concerns by partnering with the member.
* Process consumer loan applications, including reviewing, analyzing applications and supporting documents
* Open and close accounts.
* Identify and report fraudulent activity.
* May be responsible for daily branch balance reporting.
* Strong numerical proficiency.
* Maintain high level of accuracy and security.
* Develop and maintain credit union relationships.

* This description reflects management's assignment of essential functions, it does not prescribe
or restrict the tasks that may be assigned.
* This job description is subject to change at any time.

Job Qualifications

Basic/Ideal or Required Minimum Qualifications:
* High School diploma or equivalent.
* 6+ months cash handling experience.
* 1+ years' of customer service or sales experience.
* Detailed oriented and strong organization skills.
* Strong interpersonal and communication skills.
* Possess high numerical aptitude.
* Comfortable working with little to no supervision in fast-paced environment.
* Must be able to sit/stand approximately 8 hours a day.
* Must be able to lift/carry/ push up to 50 pounds.
* Must be flexible in relieving multiple branch offices and willing to work Saturdays.
* Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

Preferred Qualifications:
* Associates degree in finance or related field.
* 1+ years' teller experience.
* 1+ years' of financial services experience.
* 1+ years' loan experience.
* Bilingual Spanish Speaking.
* Symitar experience.
* Knowledge of Delta Community Credit Union policies and procedures.

Employee benefits include:
* Medical, Dental and Vision Coverage
* Voluntary Insurance Coverage
* 401(k) Plan with Company Match
* Vacation, Holidays and Personal Time Off
* Discount on Gym Membership

Job ID: req1302
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