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Emergency Operations Call Center Specialist at GAP Solutions Inc

Emergency Operations Call Center Specialist

GAP Solutions Inc Atlanta, GA (Onsite) Full-Time
Position Objective:

The Emergency Communications Specialist will provide emergency operations center support in support of the Centers for Disease Control and Prevention (CDC) Emergency Operations Center (EOC).

Duties and Responsibilities:

+ Support emergency operations and incident management for 24/7/365 requirements at the CDC EOC and Continuity of Operations Plan (COOP) alternate facilities

+ Triage, and manage incoming reports, calls, and threats that are received by the CDC EOC 24 hours per day/ seven days per week

+ Serve as the CDC's first point of contact for all state agencies in regard to any Local/County/State/National and International Incidents, Emergencies, or Disasters

+ Liaise with other CDC call center and preparedness operations (e.g. public response hotline, clinician's information line)

+ Facilitate and manage continuous information sharing, knowledge management, communications, and reporting support within the EOC

+ Research, gather and analyze information to produce briefings or reports or to make timely and effective incident response decisions

+ Obtain information from a wide variety of communications equipment including e-mail, telephone, fax, secure fax, high frequency radio, satellite phone and secure/unsecure Video Teleconference (VTC). When sending information, the contractor shall be responsible for determining the appropriate method of communication and using the proper format, priority, and distribution means as specified in the EOC Standard Operating Procedures

+ Continuously assess potential threats, validate the event/activity, exercise judgement in synthesizing critical information and initiate notification procedures and effective and efficient manner in accordance with Standard Operating Procedures (SOP)

+ Develop and maintain close working relations with watch officers from other federal and state agencies

+ Continually improve watch operation skills through review and presentation of "best practice" changes to operations and information SOPs, checklists, and other administrative processes and procedures

+ Ensure that all Requests for Information (RFI) are rapidly and effectively acted upon and coordinated internally and partner Departments and Agencies for consistency and consensus

+ Prepare daily operational briefings to include information gathered from federal, state and county sources, regional activities, noteworthy news, weather, transportation, utilities and GIS mapping

+ Monitor multiple sources of information and timely communicate for situational awareness of incidents that may adversely impact public health, require a multi-agency response, and/or require an HHS/CDC response. Communicate with state, federal and local officials, agencies and organizations to confirm the nature, scope, and impact of incidents

+ Brief incoming Watch Officer of all significant events to ensure continuity of operations

+ Maintain an EOC change management process for updating and managing protocols, SOPs and contact lists

+ Provide support for all hazards drills, training, and exercises

+ Support all Continuity of Operations Plan COOP activities

+ Other duties as assigned

+ This is a 365-day, 24/7 operation. Shifts will be assigned as follows:

+ Day Shift from 7:00am to 3:00pm

+ Evening Shift from 3:00pm to 11:00pm

+ Night Shift from 11:00pm to 7:00am

Basic Qualifications:

+ Bachelor's Degree and four years of related experience

+ Ability to perform work duties in a quick-paced environment

+ Ability to work extended hours during national or localized emergency situations

+ Due to the nature of this job, U.S. citizenship required

+ Background Investigation Requirement: All employees must pass a security investigation

+ Proficiency in Microsoft Suite and SharePoint

Minimum Qualifications:

+ Previous experience in emergency management or response

+ Incident Command System (ICS) Training (IS: 100, 200, 700 and 800)

+ Experience working with sensitive and confidential information

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job us at [ Email address blocked ] - Click here to apply to Emergency Operations Call Center Specialist. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

**Requisition ID:** 5861

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