We are currently hiring several Customer Service Representatives for our client in Mendota Heights. The first two weeks are paid training so prior call center experience is not required. Daily, Customer Service Representatives will answer inbound calls from people who are going to dig and need buried utility lines such as gas and water lines marked. During this call, Customer Service Representatives will interview the caller to obtain information about the caller’s dig site.
Please note: These are in bound, information gathering, calls and you will not be selling anything. This is a great opportunity to receive paid training and obtain experience in a call center environment.
The duties of the Customer Service Representative will include the following:
Answering incoming calls in a timely and efficient manner.
Obtaining sufficient and accurate ticket information from callers.
Demonstrating accuracy when entering tickets
Providing excellent customer service.
Achieving the minimal ticket quantity and/or processing time and ticket quality standards.
Customer Service Representative Required Skills
Prior call center experience is not required
Excellent Communication skills and organizational skills
Self-Motivated team player
Attention to detail and good listening skills
Must be dependable and have good attendance and be punctual
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Job ID: BHJOB6306_10644
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