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  • San Diego, CA

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VP of Operations

ExecuNet • San Diego, CA

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Retail

Job Competition

3

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Job Description

Company takes pride in promoting financial prosperity to our members while continuously delivering stellar service! We are passionate about cultivating relationships within the educational and business communities and take a very active role in community activities.

We offer beautiful surroundings and foster a positive work/life balance. Cal Coast is in tune to what's important to our valued employees. Our workplace Wellness Program provides opportunities for health, wellness and fun as does our Employee Activity Program. We boast of our employee friendly culture and our positive environment which supports recognition and rewards. Come be a part of our family!

If you share the same interests and passions and possess the right credentials, then read on to find out more:

JOB OBJECTIVE:

The Vice President, Operations oversees operational support to the branches and organization, card management and services, fraud and loss prevention activities, core service products, and relevant member services activities. Key drivers in this role: 
• Process improvements that are member-centric and foster operational excellence
• Selection, implementation, and sustainment of technology solutions that further member experience and operational aims
• Prevention/mitigation of fraud and of losses, balanced with member experience priorities
• Timely, astute management of service outages/downtimes to minimize member and business impacts
• Management of card processes and related technology
• Provision of high-impact internal support, modeling member experience best practices
• Employee engagement and development

DIMENSIONS:

Budget:    $5,000,000+ annually
Cards Issued:    200,000+
Member Accounts:   180,000+

REPORTING STRUCTURE: 

Reports directly to the SVP of Branch Network and Support Services.   Has three direct reports:  Manager, Cards and Payments; Manager, Fraud and Loss Prevention; and Manager, Support Services.  Total staff:  23

NATURE & SCOPE OF POSITION:

• Establishes strategic goals and objectives for Cards and Payments; Fraud and Loss Prevention; Service Products; and Support Services, focusing on the following areas:  continual advancement and modernization of Card Services activities; process improvements/streamlining across all areas; minimization of service disruptions; regulatory changes and impacts; large-scale project management (often in partnership with IT); and product support and development, including core systems impacts. 
• Sets tone and oversees central aspects of employee management, including workforce planning tasks, hiring, staff development and performance feedback, consistency in application of relevant organization policies, job design and pay alignments, and employee engagement.
• Initiates regular communications with staff and maintains appropriate transparency regarding organization and department decisions.  Encourages meaningful dialogue and supports effective sharing of ideas and constructive feedback. Central guiding principles include agility and responsiveness to change; how to get to yes when considering requests; overcoming silos of departments/communications; and proactiveness.
• Oversees the design, establishment, and maintenance of processes and systems that are member-centric while balancing operational objectives and organizational risk tolerance
• Manages development of and revisions to policies and procedures for organization as needed, ensuring a strong shared knowledge foundation for all groups relying on the information for high-performance execution of responsibilities and tasks.
• Limits service disruptions/downtimes and continually evaluates opportunities to prevent future interruptions.
• Prioritizes data collection and analysis, in all areas of responsibility related to key performance indicators, in order to make evidence-based decisions.
• Identifies vendors (as appropriate, often in partnership with other stakeholders), negotiates contracts, and manages a number of department vendor relationships. 
• Develops, secures approvals for, and implements annual operations plan budget during planning cycle.  On a monthly basis, reviews GLs and line items to report variances and causes; ensures relevant expenses remain within allocated boundaries and/or secures appropriate approvals for non-plan expenditures.
• Facilitates department audits, internal and external, ensuring proper understanding of identified issues.  Reviews findings, updates reporting as necessary, and addresses findings as warranted to correct any deficiencies or enhance functioning
• Prepares monthly narratives for SVP of Operations, sharing accomplishments and key performance indicators (KPIs) that convey performance levels of whole department (all areas). 
• Researches latest trends affecting operations, emphasizing fraud and fraud prevention.  Recommends relevant organizational fraud prevention updates where appropriate and coordinates activities with IT Information Security, as appropriate.
• Maintains professional development activities and builds/sustains a presence in professional communities of practice.
• Perform other duties as required.

EDUCATION, SKILLS, & ABILITIES:

The Six Superpowers

1. Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
2. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
3. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
4. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles. 
5. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
6. Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers. 

Other Education, Skills, and Abilities

• Requires an undergraduate degree in Business, Financial Services or related discipline or an equivalent combination of education and relevant experience. A Master’s degree is preferred.
• Requires a minimum of ten (10) years of management experience in a financial institution, including five (5) years in an Assistant Vice President or equivalent role.
• Requires a minimum of five (5) years overseeing credit, debit, or related departments.
• Preferred:  at least (3) years overseeing fraud mitigation.
• Requires working knowledge of National Credit Union Administration (NCUA) regulations, California Credit Union Law and Rules and Regulations, MasterCard/Visa regulations, Regulation CC, Regulation E, Regulation D, NACHA, State of California Escheat laws, etc.
• Requires skills in examining, developing, re-engineering, and recommending new Support Services policies and procedures.
• Possesses strong presentation, communication, coaching skills, and high integrity; ability to demonstrate sound reasoning and judgment; and team-orientation. Communicate vision and concepts of the company in a manner that is effective and clear.
• Builds effective stakeholder and employee relationships.  Communicates with genuineness, clarity and transparency.
• Able to effectively exercise discretion and independent decision-making within the scope of financial services operations.
• Able to multi-task and work under time constraints to meet project deadlines.
• Works with Microsoft Applications such as Excel, Word, Power Point and Outlook. Requires technical knowledge of banking core systems, preferably Symitar. 

MAJOR ACCOUNTABILITIES:

• Process improvements that are member-centric and foster operational excellence
• Selection, implementation, and sustainment of technology solutions that further member experience and operational aims
• Prevention/mitigation of fraud and of losses, balanced with member experience priorities
• Timely, astute management of service outages/downtimes to minimize member and business impacts
• Selection and management of card processes and related technology
• Provision of high-impact internal support, modeling member experience best practices
• Employee engagement and development

Job ID: 575955
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