Nesco Resource is partnering with a rapidly growing manufacturing company in its search for Sales Support Coordinators! These positions can be more customer or order management driven depending upon the candidates' skills, abilities and interests.

Responsibilities:

• Work includes assisting customers telephonically or non-telephonically with service and support issues.


• Upsell customers on product lines on incoming calls; and when appropriate, use best efforts to increase sales through outgoing sales calls to customers.


• Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with products.


• Individuals are expected to perform as positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.


• Ensure productivity and quality levels are met in order to meet and exceed customer expectations.


• Responsible for managing the order process in an accurate and timely manner for customer contracts to include the following:
  
  
  
  • Processing the agreement
  
  
  • Providing required documents
  
  
  • Tracking orders until finalized
  
  
  • Reconciling any orders that need corrections
  
  
  
  


• Responsible for driving and identifying opportunities for continuous improvement


• Responsible for daily account maintenance as required (i.e. adding/deleting accounts, account support, changing addresses, cancels, credits, billing and invoice inquiries)


• Support manual requests of invoices for customers


• Process support for the following: changes in pricing, contract processing, evolving sales policies, and product rollouts, etc.


• Liaisons with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit
  management, etc. to problem-solve both internal and external customer issues


• Work effectively in a team environment.

• Bachelor's degree preferred; or equivalent experience.


• Previous experience in a telephonic or personal customer contact position is preferred.


• Previous experience in a sales, logistics, supply chain or related position is preferred.


• Commitment to developing strong customer relationships and providing resolution to customer issues on the first pass.


• Strong written and verbal proficiencies with attention to detail and accuracy.


• Flexibility to work in a fast-paced, multi-task team environment.


• Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers.