Nesco Resource is partnering with a rapidly growing manufacturing company in its search for Sales Support Coordinators! These positions can be more customer or order management driven depending upon the candidates' skills, abilities and interests.
Work includes assisting customers telephonically or non-telephonically with service and support issues.
Upsell customers on product lines on incoming calls; and when appropriate, use best efforts to increase sales through outgoing sales calls to customers.
Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with products.
Individuals are expected to perform as positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensure productivity and quality levels are met in order to meet and exceed customer expectations.
Responsible for managing the order process in an accurate and timely manner for customer contracts to include the following:
Processing the agreement
Providing required documents
Tracking orders until finalized
Reconciling any orders that need corrections
Responsible for driving and identifying opportunities for continuous improvement
Responsible for daily account maintenance as required (i.e. adding/deleting accounts, account support, changing addresses, cancels, credits, billing and invoice inquiries)
Support manual requests of invoices for customers
Process support for the following: changes in pricing, contract processing, evolving sales policies, and product rollouts, etc.
Liaisons with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit
management, etc. to problem-solve both internal and external customer issues
Work effectively in a team environment.
Bachelor's degree preferred; or equivalent experience.
Previous experience in a telephonic or personal customer contact position is preferred.
Previous experience in a sales, logistics, supply chain or related position is preferred.
Commitment to developing strong customer relationships and providing resolution to customer issues on the first pass.
Strong written and verbal proficiencies with attention to detail and accuracy.
Flexibility to work in a fast-paced, multi-task team environment.
Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers.
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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Job ID: 19-47891
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