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  • Plymouth Meeting, PA

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Client Service Manager

West Corporation • Plymouth Meeting, PA

Posted 1 month ago

Job Snapshot

Experience - 5 years
Degree - High School
Other Great Industries

Job Description

West’s Health Advocate Solutions division is currently seeking to hire a Client Services Manager at our Plymouth Meeting, PA office.

We are looking for a professional who is a master of communication (written and verbal), able to adapt to change quickly, and enjoys developing business relationships. The ideal incumbent for this position will have a minimum of 5 years working in a Client facing role (B2B), have experience with employee benefits, exposure to using CRM tools (e.g. salesforce), escalation and problem solving familiarity, must have client or sales experience with Employee Benefits (insurance, advocacy, or similar).

In order to be successful in this role, the previous traits must be demonstrated as our Client Services Manager will be responsible for:
  • Performing critical information gathering and interpretation of data concerning client specifications about products, structure, billing, and eligibility
  • Acting as a project facilitator between sales and the operations team and create and distribute implementation plans to ensure timely delivery of assigned client installation services
  • Conducting proactive business reviews through analysis and interpretation of data and make recommendations to clients based on the findings of the review
  • Identifying and execute opportunities for up-sales with clients as applicable
  • Attending client events to ensure personalized touch point opportunities
We offer Great Benefits!
The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match. Health Advocate has an Onsite fitness facility, yoga classes, Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.

Job Requirements

  • High School Degree or GED required
  • Associate's degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
  • Minimum of 5 year's customer facing, client service, sales, operations, benefit administration, project management, or account management experience required, preferably in a healthcare or call center based environment
  • Minimum 1 year of experience utilizing a client relationship management tool (e.g. is required
  • Minimum 1 year experience with database system and file transfers preferred
  • Intermediate knowledge of Microsoft Word, Excel, and Outlook required
  • Travel up to 15% may be required
West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We connect. We deliver. We are West!

Equal Opportunity Employer/Veterans/Disabled

Don't forget to join our online talent community and 'Like' West Careers on Facebook to receive updates about exciting opportunities and network with other West employees!

Job ID: 124848
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