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SERVICE MANAGER

Custom Truck One Source Canton Full-Time
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SERVICE MANAGER

Custom Truck One Source has openings for Service Manager with background in aerial, construction equipment, and heavy & light duty trucks. The Service Manager will be responsible for communicating company goals, safety practices, and deadlines to a team. To perform this role successfully, an individual must be able to motivate team members, provide help on training and development needs, and monitor team performance. They will be responsible for maintaining the equipment we sell and customer units.

ESSENTIAL DUTIES:
• Responsible for maintaining and enforcing a safe work environment at all times.
• Achieve the KPI goals set for the service department.
• Quickly and safely evaluate worksite equipment repairs.
• Service operations leader with accountability of all results (profitability, customer perspective, rework, quality, turnover, employee attitudes, etc.)
• Maintain and coordinate the entire service function; Manage the service/repair of equipment and implement and execute the functions of price, quality and turn-around.
• Schedule work and coordinate daily shop functions for employees and emphasize what the expected time and cost goal is to complete the job.
• Direct technicians in their function and make plans for their future training and development.
• Assist in trouble shooting and repair of equipment as needed to promote and support timely repair of equipment and the coaching of technicians.
• Communicate with customers, management, suppliers and technicians to assure smooth operation of the shop.
• Responsible for all invoicing of billable service parts and labor hours.
• Direct technicians in their function and make plans for their future training and development.
• Assist in trouble shooting and repair of equipment as needed to promote and support timely repair of equipment and the coaching of technicians.
• Follow all company Operational Procedures and QC Standards.
• Maintain a professional and technical knowledge of equipment by attending educational workshops.
• Oversees all employees of the service department.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience
• Associates degree or other relevant college degree
• Non-Degreed: 3 years proven experience in a similar role
• Knowledge of heavy and light duty trucks and equipment
• Previous managerial experience
• Valid Driver’s License required (Valid Class B CDL required within 90 days of employment

Key Traits
• Extremely detail oriented and accurate
• Must be able to work in a fast-paced environment
• Mechanical aptitude
• Setting priorities and adapting to changing work priorities
• Must be self-sufficient and driven
• Meeting deadlines and schedules
• Strong attendance record
• Professional personal appearance
• Must be able to pass a pre-employment drug test, physical, and audiogram

Skills
• Mechanical — General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.
• Computers and Electronics — General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (FishBowl, etc.) to process purchase orders and tracking inventory helpful.
• Customer and Personal Service — Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematical — Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

MENTAL/ PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The following are representative of the mental and physical requirements necessary for an applicant perform the essential functions of this role:


• Attitude: This job requires people skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position
• Attendance – The ability to work as scheduled with punctual attendance 7:30 am-5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands
• Vision – Ability to see things in close proximity whether through natural or corrected vision
• Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking — Talking to others to convey information effectively
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Writing — Communicating effectively in writing as appropriate for the needs of the audience
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Lifting – The ability to bend, stoop and lift up to 50 lbs
• Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing; significant stooping, kneeling, crouching, and/or crawling
• Majority of work performed in shop or office setting
• May be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes

I have read and understand all the requirements of this position. I can perform the essential functions of this job without a reasonable accommodation.

_____________________________________________ ___________________
Employee Signature Date


I am requesting an accommodation for the following areas:

____________________________________________________________________________________
Custom Truck One Source is an Equal Opportunity Employer.

 

Recommended skills

Critical Thinking
Mathematics
Communication
Heavy Equipment
Complex Problem Solving
Commercial Driver's License (Cdl)
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Job ID: U1SOURCE-OH-1545

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Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.

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