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  • Boston, MA

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Desktop Support Engineer

Procom • Boston, MA

Posted 8 days ago

Job Snapshot

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Information Technology


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Job Description

Desktop Support Engineer

On behalf of our client, Procom is seeking an experienced Desktop Support Engineer for a contract position in Boston, MA.

Desktop Support Engineer Responsibilities

  • Receive work tasks through the company’s enterprise ticketing system to install hardware and software on desktop and laptop machines
  • Image or re-image computers from standardized base image and business unit application profile
  • Respond to assigned tickets and requests of medium to high complexity escalated from the help desk
  • Install, support, and diagnose/troubleshoot hardware and software for desktop and laptop computers
  • Configure and deploy iOS and Blackberry devices
  • Ability to lift and carry computer components to deploy and connects pc laptops and desktops at customer office and cube locations
  • Remote problem solving through use of remote connection and installation tools • Upgrading desktop hardware – RAM / Hard Drives / Video Cards etc.
  • Perform workstation moves and setups
  • Perform printer configuration, setup and troubleshooting
  • Perform troubleshooting of LAN and connectivity issues
  • Perform data migrations and assist in data restorations
  • Create and maintain support documentation for the team based from fixes found during troubleshooting issues, as well as installation guides for software and PC builds
  • Log problems and resolutions using Problem Tracking Software and update work tickets in real-time with status and next steps toward closure and detailed resolution steps
  • Perform work within desktop and software upgrade projects

Desktop Support Engineer Mandatory Skills

  • Experience with - Microsoft Outlook, Microsoft One Drive, Microsoft Enterprise Mobility Suite, Skype For Business
  • Good working and troubleshooting knowledge of Windows 7
  • Basic Microsoft Active Directory knowledge and usage
  • Other Skills
  • Excellent time management skills are needed to multi-task work quickly and balance multiple tasks at once while maintaining service level agreements with business units
  • Good communication skills is one of the most important facets of Desktop Engineer job role in maintaining high customer service levels
  • Microsoft Certified Systems Engineer, CompTIA A+ Service Technician certification is a plus

Desktop Support Engineer Start Date


Desktop Support Engineer Assignment Duration

12 months

**Please note we are unable to work with candidates on H1B Visas, or candidates through third parties.**

Job ID: 255613
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