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  • 55 Cyril Magnin Street
    San Francisco, CA 94102

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Director of Rooms Division - Parc 55, a Hilton Hotel

Hilton Hotels & Resorts • San Francisco, CA

Posted 8 days ago

Job Snapshot

Full-Time
Hotel - Resort
Other

Job Description

The prestigious Parc 55 San Francisco, a Hilton Hotel, is currently looking to hire a Director of Rooms Division. This property is located in the heart of San Francisco, close to the Financial District and on the cusp of SOMA. Parc 55 has 1,024 modern guest rooms and over 30,000 square feet of meeting space. 

The Director of Rooms will oversee the rooms division including the Director of Housekeeping, Director of Front Office and an Executive Administrative Assistant and 200+ team members. The ideal candidate will have 2+ years of Assistant Director experience at a hotel with 500+ rooms. Union experience is highly preferred!  We are looking for a proven leader who has the passion and desire to elevate service standards, develop their team and continue to grow with our amazing company!


What will I be doing?

As Director of Rooms, you would be responsible for directing and administering the operations of key guest contact departments in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
  • Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
  • Recruit, interview and train team members
  • Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



Job ID: HOT0676E_10020_en
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