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  • Indianapolis, IN

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Personal Banker/Relationship Representative

Teachers Credit Union • Indianapolis, IN

Posted 25 days ago

Job Snapshot

Banking - Financial Services
Customer Service

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Job Description

Personal Banker/Relationship Representative

We are searching for an experienced Full-Time Personal Banker/Relationship Representative at our Park 100 Service Center.
Indianapolis, Indiana 46268

Essential Function

Performs financial transactions efficiently, accurately, and in a professional manner while providing quality member service focused on building relationships and expanding TCU’s wallet share.

Primary Responsibilities & Duties

  1. Proficiently performs the duties and responsibilities of the Service Center Representative.

  2. Responsible for following established guidelines and procedures while processing new and existing accounts, IRAs, CDs, HSAs, loan applications, and all other basic lending functions.

  3. Responsible for complex problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.

  4. Responsible for individual performance goals and results as directed by Service Center Management

  5. Responsible for providing operational and member service assistance to the teller staff.

  6. Participate in continuing education as assigned.

  7. Assumes other miscellaneous responsibilities as assigned for the efficient operation of the service center.

  8. Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Specific Skills

  • Excellent human relations skills including verbal and written communication skills.

  • Proficient cash handling skills.

  • Strong analytical and decision-making skills to be able to be able to problem solve, empathize, and find workable solutions which mutually benefit TCU and its membership.

  • Able to work in a fast-pace / diverse environment.

  • Able to meet and exceed goals.

  • Self-driven.

  • Practical application and general understanding of various computer applications.


  • Accountable for the quality of member service rendered, proper documentation of loans and other services, adherence to TCU Sales and Service Expectations.

  • Protection of assets and security of the branch and personnel are a basic responsibility.

  • Accountable for understanding and applying TCU policies and procedures relating to the Bank Secrecy Act (BSA/AML, CIP and OFAC).

  • Display a willingness to learn and grow, initiate personal development and participate in TCU and community events.

  • Accountable for Performance Management Goals as agreed upon with Supervisor.

  • Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.

Minimum Requirement

  • High School Diploma, GED or equivalent certification.

  • 2 years or more of financial services experience. 

  • Knowledge of sales and financial services generally acquired by two or more years of practical experience within a financial institution or related field.


Hourly Wage

15.81 - 19.76

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Job ID: req238
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