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Seasonal Partner Services Representative at Mommy Jobs Online

Seasonal Partner Services Representative

Mommy Jobs Online Fairfax, MO Contractor
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Description

Mommy Jobs Online (mommyjobsonline.com) is now seeking Seasonal Partner Service Reps.  Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If you’re passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November - April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September - April):

Saturdays through Wednesdays (Thursdays and Fridays off) - 6am - 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November - Thanksgiving, Black Friday, Cyber Monday

December - Christmas Eve, Christmas Day, New Year’s Eve

January - New Year’s Day, MLK Day

February - President’s Day

Schedules may change based on business needs.

Bonus Points

Bachelor’s degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What is in it for you?

Competitive hourly pay (starting at $17.00/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Become An Agent

*Please apply and register at mommyjobsonline.com.  Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.

​Reference agent id code [ Email address blocked ] - Click here to apply to Seasonal Partner Services Representative when you register online. 

Mommy Jobs Online is accepting pre-screening interviews, so please call

1-405-418-6160
and ask for Kimberly.

Jobseeker Live Chat -  [ Link removed ] - Click here to apply to Seasonal Partner Services Representative 

Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote



Job Requirements

Internet Computer and home office setup



Qualifications

Office skills and Able to follow detailed instructions

 

Recommended skills

Software Quality Assurance (Sqa)
Passionate
Receptive
Zendesk
Spanish Language
Trustworthy
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