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Front Desk Agent job in Islamorada at Express Employment Professionals - Miami-Dade South

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Front Desk Agent at Express Employment Professionals - Miami-Dade South

Front Desk Agent

Express Employment Professionals - Miami-Dade South Islamorada, FL Full Time
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Front Desk Agent –

 

Education
* High school diploma or GED

Skills and Experience (Essential)
* At least 18 years of age
* Basic computer skills
* Must be able to read, communicate effectively and have superb interpersonal skills 
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Skills and Experience (Preferred)
* Work experience in the hospitality or restaurant industry
* Experience with programs such as Vision One, Galaxy, Lightspeed or RTP
* Communication in other languages is helpful

  1. Job Summary
    Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
  2. Job Responsibilities

Guest Communication
* Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
* Greet guests by name.
* Ensure that all guests feel welcomed to the property.
* Register guests and assign rooms.
* Conduct check-out processes.
* Generate reservations for restaurant, transportation or hotel/resort amenities.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
* Respond to phone calls, and retrieve guest mail, faxes and packages.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
* Attend team briefings.

Financial Transactions
* Handle cash, credit card, currency conversions and other financial transactions.
* Post charges such as room, food, liquor or telephone to ledger.
* Compute or adjust bill, collect payment, and make change for guests.

Perform other duties as assigned.

 

Recommended Skills

Greet Guests
Interpersonal Skills
Friendliness
Stress Management
Courtesy
Restaurant Operation

Recommended Jobs

Front Desk Agent
Express Employment Professionals - Miami-Dade South Islamorada Full Time
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Job ID: 13697172

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