Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mwb7lg6h2ttwtsn53md

Concierge Coordinator pt MOA

Mystic Lake Casino Hotel Shakopee Part-Time
Apply Now

Job Summary:

Provides superior guest service to all guests, both in person and over the phone. Provides concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Responsible for sale of gift cards and event tickets via Ticketmaster. Promotes all promotional activities scheduled at the casino and answers any questions, as needed. Uses computer systems and telecommunications equipment to take/confirm hotel reservations. Applies high guest service standards.


Budget/Asset Responsibilities:

Conducts daily cash handling and reconciliation of sales. Secures hard copies of credit card numbers from order forms. Responsible for securing all assets and tracking of inventory.


Job Duties:

  1. Greet mall visitors. Provide concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Provide information regarding casino and non-gaming related facilities, events, entertainment, promotions and amenities.
  2. Organizes and prepares tickets, access passes, and coupons and arranges/distributes will-call tickets on concert days.
  3. Responsible for troubleshooting ticketing issues with guests and resolving minor guest concerns.
  4. Escorts guests to shuttle bus. Tracks guests by scanning Club Mystic card and/or identification card.
 

Recommended skills

Computer Literacy
Written Communication
Microsoft Outlook
Appointment Scheduling
Time Management
Microsoft Excel
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 5000523236006

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.