Hotel Front Desk Agent

Delta Hotels Celebration Orlando • Kissimmee, FL, US

Posted 3 months ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

1. Perform regular bookkeeping duties: make sure hotel guest information is current and correct.
2. Field customer complaints when necessary.
3. Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
4. Work with the housekeeping staff to ensure rooms are ready for new guests.
5. Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.

Qualifications

1. Well-versed in taking telephone calls and handling stressful situations.
2. Has previous experience or working knowledge of Microsoft Office and reservation management systems.
3. High school diploma, GED, or equivalent.
4. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
5. At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.