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- Hartford, CT 06114
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Customer Service Coordinator
Penske Truck Leasing • Hartford, CT
Posted 1 month ago
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
This position will be located at the Penske facility at 10 Locust Street in Hartford, CT. The schedule will be Monday through Friday, day shift.
-Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
-Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
-Assure that all Penske Rental units are maintained and prepared for customers
-Ensure parts are available for scheduled work
-Hold vendors accountable for quality and adherence to schedule for outside work
-Provide customer service, assuring customers are satisfied and will return for additional business.
-Maintain shop productivity by optimizing the work plan
-Coordinate with district billing clerks as necessary
-Other projects and tasks as assigned by supervisor
-Regular, predictable, full attendance is an essential function of the job
-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.