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Client Services Representative

CoStar Group San Francisco Full-Time
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Client Services Representative

Job Description

We are looking for a Client Services Representative to join our team in our downtown San Francisco office. In this role, you will provide phone and email client support for our industry-leading marketplaces. You will also assist with operational and reporting tasks needed to support the business.

As the front line of the business, you and your team will play a key role in identifying business opportunities and ways to improve our products and enhance the customer experience. To do this, you will collaborate with teammates in all facets of the business – most notably Sales, Product Management and Marketing. Through these efforts, you will directly serve a diverse set of customers including franchisors, brokers, advertisers, entrepreneurs, and investors, helping these people succeed.

This position is an exciting opportunity for the right person looking to join a great team serving an exciting, entrepreneurial industry as part of a leading global organization. If you are ready to make a real impact on our company and clients then we’d love to talk to you!


  • 1+ years in a client/customer service environment; contact center environment a plus
  • Customer service oriented, patient and able to deal with challenging clients and situations
  • Strong communication skills, both written and verbal
  • Articulate with a pleasant telephone voice
  • Analytical and problem solving abilities to troubleshoot technical issues and find resolutions quickly
  • Highly organized and detail oriented
  • Ability to prioritize and multi-task in a fast-paced environment
  • Team player that is also able to work independently
  • Experience using web-based tools, Microsoft Word & Excel
  • College degree preferred

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.


CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing


Recommended skills

Attention To Detail
Self Motivation
Service Orientation
Customer Experience


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Client Services Representative
Estimated Salary: $65K
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Job ID: R20551


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CoStar Group, Inc. (NASDAQ: CSGP) is the leading provider of
commercial real estate information, analytics and online marketplaces. Founded
in 1987, CoStar conducts expansive, ongoing research to produce and maintain
the largest and most comprehensive database of commercial real estate

Our suite of online services enables clients to analyze,
interpret and gain unmatched insight on commercial property values, market
conditions and current availabilities. LoopNet is the most heavily trafficked commercial
real estate marketplace online with 6.4 million monthly unique visitors. Realla
is the UK’s most comprehensive commercial property digital marketplace.
Apartments.com, ApartmentFinder.com, ForRent.com, ApartmentHomeLiving.com,
Westside Rentals, AFTER55.com, CorporateHousing.com, ForRentUniversity.com and
Apartamentos.com form the premier online apartment resource for renters seeking
great apartment homes and provide property managers and owners a proven
platform for marketing their properties.

CoStar Group’s websites attracted an average of over 70
million unique monthly visitors in aggregate in the second quarter of 2019.
Headquartered in Washington, DC, CoStar maintains offices throughout the U.S.
and in Europe and Canada with a staff of over 3,900 worldwide, including the
industry’s largest professional research organization.

For more information, visit www.costargroup.com.

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