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  • Baltimore, MD

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Staff Management • Baltimore, MD

Posted 4 days ago

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Job Description

The Recruiter collaborates with the SAM to manage the day-to-day activities of the Account and to ensure strategic goals and objectives are met. The responsibilities will include recruiting, interviewing, hiring and orienting the Associate workforce according to corporate culture and standards, coordinating Associate recruiting campaigns, initiating working relationships with alternative recruiting sources, ensuring cost effectiveness and timeframe of campaigns, and utilizing effective interview methods to ensure the hiring of competent Associates. Other responsibilities can also include check-in’s, recording Associate attendance, performance & conduct coaching and documentation, managing Group Leads and administrative staff, performing safety checks and managing light duty, outbounding Associates and candidates to fill the order, ensuring that all contract related services are completed, and checking time-keeping records to ensure accurate payroll and invoicing. Some of the before-mentioned tasks may also be assigned to a supervisor in some accounts. The Recruiter will also be responsible for regular client follow-up, both with end-user clients who work with our Associates and on an executive level, with facility managers. The Recruiter will also assist the Manager with payroll processing, maintaining Risk Console reporting data and providing any requested or required reports to the client and to the SAM/Director. Many of the responsibilities require interaction with our proprietary software programs called StaffTrack, Gate Scheduling and Risk Console. Familiarity with these programs and consistent data input, as well as quality checking for the information’s integrity is a vital function for a Recruiter.


Manage Recruiting. Complete weekly AdPlans, Recruitment Requirements and Ad Specification forms when required. Forecast with the SAM or Area Manager and make educated media purchase decision. Coordinate the applicant flow and interview times.

Recruit, Interview and Hire Associate Workforce. Recruit candidates according to client needs, conduct behavioral interviews and make informed hiring decisions.

Conduct New Hire Orientations. Complete client specific orientations for all new hires. Ensure that all appropriate information is being presented in a clear and concise manner.

Payroll Processing. Complete payroll processing, maintain work order numbers and sustain a low payroll error percentage- fill in as needed.

Supervise Direct Reports. Provide leadership and follow up to ensure that Service Team members are maintaining the high standard of service set for the account – fill in as needed.

Develop Knowledge of SMX Products and Services. Develop an understanding of SMX products and services applicable to the Manager’s accounts and others. Keep up with changes in the proprietary software packages integral to the success of the account.

Support the Account’s Development. Through initiative, look for ways to improve the account by developing and simplifying procedures and finding solutions to problems before being asked. 

Delegate to Ensure Quality Check-In’s and Filled Orders. Provide support, delegation and direction to ensure that the proper tools are being used to fill orders in a timely and consistent manner.

Liaison with SAM/AM/RDO on Problems. Communicate and/or ask for assistance from a supervisor or from an appropriate Staff Management | SMX department with any long-range account operational problems or major client issues.

Make Associate-Related Decisions. Hires and/or makes difficult hiring decisions. Conduct investigations and follow up on all pre-employment background checks and drug test results.


College Education or Work Equivalent

Strong Communication Skills

Excellent Interpersonal Skills

Ability to Prioritize and Plan

Leadership Skills

Attention to Detail

Bilingual in Spanish and English preferred


Job ID: 95858
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