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Company Contact Info

  • Livonia, MI 48150
  • Christina Pagel
  • Phone: 2483471593
  • Phone:: 2483471897

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Bilingual (Spanish) Customer Service Representative

Ultimate • Livonia, MI

Posted 24 days ago

Job Snapshot

Full-Time
$15.00 - $18.00 /Hour
Consulting
Customer Service

Job Competition

75+

Applicants

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Job Description

Ultimate has partnered with an outstanding global organization that is seeking Bilingual Customer Service Representatives in the Metro-Detroit area. 

If you are looking to get your foot in the door of a fast-growing company, apply now!

What does a Customer Service Representative do?

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that customers or accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming and/or outgoing calls

Confirm client satisfaction

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling metrics

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Requirements

•         Professional working proficiency or higher - Spanish 

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Pay Rate

Flexible! Dependent on experience and shift.

 

 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Ultimate has partnered with an outstanding global organization that is seeking Bilingual Customer Service Representatives in the Metro-Detroit area.

If you are looking to get your foot in the door of a fast-growing company, apply now!

What does a Customer Service Representative do?

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that customers or accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming and/or outgoing calls

• Confirm client satisfaction

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling metrics

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers

Requirements

• Professional working proficiency or higher - Spanish

• Proven customer support experience or experience as a client service representative

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

Pay Rate

• Flexible! Dependent on experience and shift.
Job ID: JO-1812-45843
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