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Company Contact Info
- Livonia, MI 48150
- Christina Pagel
- Phone: 2483471593
- Phone:: 2483471897
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Bilingual (Spanish) Customer Service Representative
Ultimate • Livonia, MI
Posted 24 days ago
Job Snapshot
Full-Time
$15.00 - $18.00 /Hour
Consulting
Customer Service
Job Competition
75+
Applicants
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Job Description
Ultimate has partnered with an outstanding global organization that is seeking Bilingual Customer Service Representatives in the Metro-Detroit area.
If you are looking to get your foot in the door of a fast-growing company, apply now!
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that customers or accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming and/or outgoing calls
Confirm client satisfaction
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling metrics
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Requirements
• Professional working proficiency or higher - Spanish
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Pay Rate
Flexible! Dependent on experience and shift.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you are looking to get your foot in the door of a fast-growing company, apply now!
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that customers or accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming and/or outgoing calls
Confirm client satisfaction
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling metrics
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Requirements
• Professional working proficiency or higher - Spanish
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Pay Rate
Flexible! Dependent on experience and shift.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Job Requirements
Ultimate has partnered with an outstanding global organization that is seeking Bilingual Customer Service Representatives in the Metro-Detroit area.
If you are looking to get your foot in the door of a fast-growing company, apply now!
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that customers or accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
• Manage large amounts of incoming and/or outgoing calls
• Confirm client satisfaction
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling metrics
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
Requirements
• Professional working proficiency or higher - Spanish
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
Pay Rate
• Flexible! Dependent on experience and shift.
If you are looking to get your foot in the door of a fast-growing company, apply now!
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that customers or accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
• Manage large amounts of incoming and/or outgoing calls
• Confirm client satisfaction
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling metrics
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
Requirements
• Professional working proficiency or higher - Spanish
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
Pay Rate
• Flexible! Dependent on experience and shift.
Job ID:
JO-1812-45843
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Ultimate
Ultimate is a full service, privately-held staffing company that some of the most prestigious companies in the nation work with in order to recruit and hire the very best office professionals. We invite you to read about our commitment to making life better for the people we serve by visiting our website at www.ultimatestaffing.com.
Contact Info
- Livonia, MI 48150
- Christina Pagel
- Phone: 2483471593
- Fax: 2483471897
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